POSITION: Guest Services Agent

REPORTS TO: Front Office Manager

We are looking to add another Rockstar agent to our team. Our ideal candidate is a current hotel front desk agent who is outgoing, customer centric individual who loves serving others. We are looking for an organized and detailed oriented candidate who thrives wile multitasking. Our ideal candidate would need to have open availability to work both day and evening shifts. Flexibility is a must! If this sounds like you, please apply.

Position Summary: Responsible for attending to the needs of guests, especially during check-in and check-out.

ESSENTIAL JOB FUNCTIONS:

· Providing information to guests about hotel policies, services and amenities.

· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

· Selling rooms to “walk-in” customers.

· Entering/changing reservation information on the computer system.

· Posting charges to guest accounts.

· Processing payments from guests.

· Making necessary corrections to guest accounts.

· Informing housekeeping department about room status/availability.

· Listening for and responding to guest complaints.

· Operating hotel switchboard or PBX.

· Cleaning the front desk area.

· Maintaining daily logs.

· Balancing shift work and cash drawers.

Additional Responsibilities

• Any other duties assigned by Management

Recent Opera PMS experience is required.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)
• Opera PMS: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person