Job Summary:
We are seeking a customer-oriented Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest services. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay is comfortable and memorable.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Assist guests with reservations and room assignments
- Manage phone calls and reservations using phone systems
- Resolve guest issues promptly and professionally
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in front desk, guest services, or hotel management preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency in phone etiquette and handling phone systems
- Bilingual skills are a plus
- Excellent customer service skills with a focus on guest relations
- Knowledge of hospitality industry practices

This position offers the opportunity to work in a dynamic hotel environment, interact with diverse guests, and contribute to creating positive guest experiences. If you are passionate about hospitality and enjoy providing exceptional service, we invite you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: $15.69 - $16.50 per hour

Expected hours: No less than 16 per week

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person