Description

Job Title: Front Desk Agent

Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that you are able to create a welcoming and hospitable environment.

Responsibilities:

- Greet guests and provide them with a warm welcome

- Check guests in and out of the hotel

- Answer phone calls and respond to emails in a timely manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a professional manner

- Maintain a clean and organized front desk area

- Assist with other duties as assigned by management

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong attention to detail and organizational skills

- Proficient in Microsoft Office and other computer programs

- Ability to work a flexible schedule, including weekends and holidays

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Requirements

Education & Experience:

•  College coursework in related fields helpful. 
• Experience in a hotel or a related field preferred. 
• High School diploma or equivalent required. 
• Computer experience required. 
• Customer Services experience preferred. 

Physical requirements: 

• Flexible and long hours sometimes required. 
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand during entire shift. General Requirements
• Maintain a warm and friendly demeanor at all times. 
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize departmental functions to meet deadlines.
•  Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 
• Attend all hotel required meetings and trainings. 
• Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. Guest Service Agent, 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
•  Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to cross-train in other hotel related areas. 
• Must be able to maintain confidentiality of information. 
•  Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 

DUTIES & FUNCTIONS Fundamental Requirements

•  Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards. 
•  Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). 
•  Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. 
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. 
•  Review Front Office log and Trace File daily. 
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc. 
• Follow all cash handling and credit policies. 
• Be aware of all rates, packages and special promotions.
• Be familiar with all in-house groups. • Be aware of closed out and restricted dates. 
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. 
• Be familiar with hospitality terminology. 
• Have knowledge of emergency procedures and assist as needed. 
•  Handle check-ins and checkouts in a friendly, efficient and courteous manner. 
• Use proper two-way radio etiquette at all times when communicating with other employees. 
•  Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. 
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. 
• Be able to complete a bucket check, room rate verification report, and housekeeping report. 
•  Balance and prepare individual paperwork for closing of shift according to hotel standards. 
•  Maintain and market promotions and guest programs. 
• Maintain a clean work area.