Hoehn Honda is in need of motivated, self-starters, who can grow and manage their own business. If you’re determined to be successful, are customer oriented, and can hit our high standards, apply with us today.

Summary:

Responds to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet Sales.

Essential Duties:

Essential Duties include the following. Other duties may be assigned.

• · Sell and deliver a minimum number of vehicles per month (see addendum)
• · Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, email, or in person.
• · Log all customer interactions in Advent CRM or future CRM / ILM system.
• · Checks email frequently and responds to inquiries immediately.
• · Coordinates Internet promotions with other dealership sales promotions and advertising.
• · Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• · Submit a complete sales proposal and all associated paperwork in accordance with dealership policies.
• · Protect customer privacy by following Safeguards rules.
• · Utilize dealership sales control and follow-up systems.
• · Utilize dealership CRM system to maintain an active follow-up with prospects and customers.
• · Attend product and sales training courses as directed by manager including on-line and in-person training.
• · Participate in Manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management.
• · Conduct business in an ethical and professional manner in accordance with company policies and any applicable laws and rules.
• · Approach, greet, and offer assistance and/or directions to any customer who enters the dealership showroom or sales lot in accordance with dealership processes.
• · Fully explain and demonstrate product features and benefits to prospects.
• · Equally proficient with presenting cash, lease and finance payment options
• · Present all optional equipment and accessories.
• · Offer test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• · Salesperson and customer must comply with all traffic laws during test drive.
• · No smoking in any new, used or customer vehicle.
• · Maintain a Customer Satisfaction level above the market average as measured by the manufacturer.
• · Ensure that the sales manager has an opportunity to meet each customer.
• · Obtain and complete all paperwork and documents necessary to complete the transaction (insurance information, credit app, trade title, etc.).
• · Coordinates the preparation and inspect sold vehicles prior to customer handover.
• · Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• · Complete any and all required delivery documents and worksheets as required by dealership
• · Informs customers of service department process to make an appointment and to bring vehicle for service work. Introduces service and parts personnel if available.
• · Emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• · Assist with follow up on all post-delivery items, contract work, “work due”, and special requests to be sure that all customer expectations are met.
• · Review and analyze actions at the end of each day, week, month, and year to determine how to improve performance, effectiveness and efficiency.
• · Arrive on time for scheduled shift and meeting and maintain accurate timeclock records.
• · Check out with manager at end of shift to review business and activities.
• · Maintain professional appearance and adheres to dealership uniform policy.
• · Comply with Smoking Policy with no residual smoke odor.
• · Comply with all Company safety rules especially regarding safety shoes and eye protection.
• · Assist with inventory maintenance as needed (including moving, locking and organizing vehicles as directed).
• · Comply with all philosophies, policies, and procedures in the Employee Handbook

Responsibilities:

• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Maintain knowledge of inventory
• Confidently demonstrate automobiles; comparing and contrasting competitive models; explaining warranties and services.
• Prospect daily for potential customers; maintain consistent relationship of trust with previously sold customers.

Requirements:

• Retail sales experience preferred but not required
• Outstanding communication skills both verbal and written
• Professional appearance and outstanding work ethic.
• Great attitude with a high-energy personality
• Superior customer service skills
• A desire to work in a commission, performance-based, environment
• Self-starter and self-motivated
• Ability to work well in a process-driven environment
• Clear Criminal Background
• Clear Drug Screen

Compensation:

$16.00 plus Commission Sales Incentives

Eligible Benefits

• Medical, dental and vision coverage available
• Paid training and development
• Career growth opportunities

Why Hoehn Motors?

The Hoehn family has been in the automobile business since the 1920s. In 1938, T.W. Hoehn was awarded a Chevrolet franchise in Memphis, Tennessee. He passed that dealership to his son, T.W. Hoehn, Jr., when he retired in 1950. T.W. Hoehn, Jr., expanded their Hoehn Chevrolet footprint across the country, adding franchises in St. Louis, Kansas City and Beverly Hills. In 1970 he sold the dealerships and retired to La Jolla. In 1975, he saw an opportunity to buy Brooking Oldsmobile-Honda-Mercedes in Car Country Carlsbad, one of the first “auto-malls” in the country. His timing was serendipitous, as 1975 saw the end of a recession and the rapid economic and population growth of North County, as well as the surge in popularity of Honda and Mercedes-Benz in the U. S. marketplace. Mr. Hoehn was quickly joined by his sons, Bill and Bob, who continue to oversee the day-to-day operations of the business alongside their children- Ted, Adrienne, Jo Hannah and Susanah. Today, the Hoehn Family of Dealerships proudly represents 8 brands in Carlsbad (Acura, Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz and Sprinter) and a second Audi dealership in Temecula. The family owned and operated dealerships are proud to offer a world-class inventory, staff and customer service. Visit any of our dealerships today and see for yourself how we’ve continued to set the standard in dealerships for almost 100 years and four generations!