Hobbs is looking for a Front of House Manager to join our team and lead its members to achieve successful and rewarding job experiences.

For this role, you should have solid training, organizational and people skills. The position’s requires positive guest interaction and resolution of guest issues. You must be available to work full shifts. Ultimately, you’ll ensure that we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

Train, Schedule and Oversee the Host, Wait, Bar and support staff

Act as Liaison to Chef and kitchen staff

Manage reservation platform

Cater to guests who require extra attention (e.g. children, elderly, MA, NY...)

Answer incoming calls and address customers’ queries that are beyond the host's purview

Assist wait staff and bar staff as needed

Organize and coordinate operations to ensure maximum efficiency

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Enforce adherence to regulations and quality standards

Management point of contact for FOH staff

Requirements

Proven experience as hospitality manager

Solid understanding of hospitality procedures and best practices

Previous work experience as a Bartender or Waiter/Waitress

Understanding of restaurant etiquette

Familiarity with health and safety regulations

Experience in managing reservations

Demonstrable customer-service skills

Excellent communication skills (via phone and in-person)

Strong organizational skills with the ability to monitor the entire dining and bar area

Problem-solving aptitude/attitude

Availability to work in shifts as needed

Good physical condition to walk and stand during an entire shift

High school diploma; hospitality certification is a plus

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Paid training

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Restaurant Experience: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• West Ossipee, NH 03890: Relocate before starting work (Required)

Work Location: In person