Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Regional Facilities Director to join our dynamic team in [city], WA!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Awards and Recognition

Emerald Award 2023 – Best Affordable Community of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for Best Affordable Community of the Year in 2023. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Swift Bunny Choice Award for Employee Engagement 2022

HNN Communities proudly received the notable Swift Bunny Choice Award for Employee Engagement in 2022. This recognition reflects our commitment to fostering a workplace where our team members are actively engaged, valued and empowered to contribute to our shared success.

Pay Details: $ hourly/annual with bonus potential (if applicable)

Schedule: [List Schedule] – HNN Communities operates on a 4/10 schedule!

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration after 90 days of hire.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored backup childcare.
• Employee discount program through LifeMart.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position

The Regional Maintenance Manager is responsible for supporting the initiatives that optimize the Company’s maintenance and training program and resources. This role facilitates maintenance efficiency and safety through training, procurement, vendor management, inspection, and data analysis. This position may require up to 75% travel.

Job Responsibilities

• Support the HUD Real Estate Assessment Center (REAC) and National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections, including updates and training.
• Maintain status of REAC/NSPIRE properties. Plan for, budget for, inspect and oversee completion of all necessary issues to achieve a top score.
• Ensure appropriate risk management procedures are taken, including incident reporting related to workplace injuries, property damage, and emergency action planning.
• Assist in setting up maintenance shops that meet standard set up criteria organized, clear, labeled and fully stocked.
• Train on and ensure 30 day plan process is executed monthly so that all necessary shop supplies are ordered on the 1st of the month.
• Coordinate emergency response by coordinating vendors, team members, leadership, insurance and legal department.
• Coordinate emergency phone schedules and protocols to ensure stuff is available after hours for emergencies.
• Support the budget process by tracking component replacements, turnover, and capital needs to report to asset management.
• Oversee the process of inspecting for, bidding and writing the contracts for major capital needs contracts.
• Conduct frequent site visits and physical property inspections as assigned by the Executive Leadership. Determine, implement, and follow up on any corrective action plans for deficiencies found at properties.
• Work with Community Managers and Maintenance Supervisors to ensure company standards and timely preparation of rent ready apartment homes in 3-5 days.
• Conduct bi-annual site quality audits (QAs) for assigned properties.
• Support the oversight of property management software, including updates, new rollouts, and training.
• Support the planning and execution of successful Maintenance Supervisor meetings.
• Assist Portfolio Managers, the Executive Leadership and onsite teams with preparing and adhering to annual preventative maintenance operating budgets.
• Conduct data analysis as assigned to determine performance measurements relating to unit turn times, service request completion, resident satisfaction, inventory, and other useful metrics. Report findings and provide recommendations for improvements.
• Support the annual Preventative Maintenance process, ensuring completion by deadline and appropriate follow up.
• In conjunction with the Executive Leadership, identify and facilitate regular maintenance trainings with the Training Manager, including relevant industry certifications.
• Support and collaborate with various company divisions on new community development, ensuring timelines are met for getting all maintenance set up executed, including but not limited to, account set up, contracts with vendors, HD Supply startup orders, equipment orders (including golf carts), as well as providing guidelines for the Maintenance Supervisors on new construction and facilitating a smooth transition from the construction team to the maintenance management team.
• Facilitate positive vendor relationships and ensure all paperwork is completed/updated.
• Frequently review and update the company’s approved vendor list.
• Support the Executive Leadership in managing the Company’s maintenance procurement, negotiating equipment and service contracts including but not limited to HDS, landscaping, elevator maintenance, fire safety, and pest control to ensure cost effective performance and materials.
• Engage employees through regular performance feedback, training, and coaching.
• Work with site teams to successfully interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Ensure properties respond to work orders in 24-48 hours and complete with detailed notes as soon as possible.
• Develop and maintain professional and positive relationships with other departments.
• Understand property specific technology and ensure onsite staff utilize systems and technology as intended.
• Ensure company safety protocols are enforced and maintained.
• Support initiatives to review and update the company’s Maintenance Manual.
• Promptly and professionally respond to after-hours business needs and emergencies.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.
• Participate in team meetings. Work collaboratively with other team members to complete projects as assigned.
• Attend and represent the company at multifamily industry meetings, training events, and functions.

Experience

• Minimum 3 years of leadership experience in multifamily maintenance.
• Prefer relevant professional certifications such as CPO and CAMT.
• Experience successfully leading a team with the ability to source, interview and manage employee performance.
• High level of competency and efficiency in all aspects of maintenance operations including electrical, plumbing, pool maintenance, appliance repair, carpentry, and painting.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook) and property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Background Policy

• Employment is contingent on successfully passing a drug and background screening.

  Visit us at www.lifeisbetterhere.com/careers to view all open career opportunities!

  DevCo Residential Property Management is an Equal Opportunity Employer