1 Health Plan Navigator I (Honolulu) Job in Honolulu, HI
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Health Plan Navigator I (Honolulu)
$57k-76k (estimate)
Full Time | Ambulatory Healthcare Services
11 Months Ago
HMSA is Hiring a Health Plan Navigator I (Honolulu) Near Honolulu, HI
- Assist customers in a timely and accurate manner in phone interactions. Maintain quantity, timeliness, accuracy, and quality performance within established standards that support HMSA's ability to comply with customer performance requirements, while receiving and responding to inquiries. Conduct research for routine inquiries. Apply basic analytical and problem-solving skills to resolve customer inquiries and issues. Research relevant information and make recommendations. Manage inventory of inquiries and coordinate with departments.
- Resolve servicing interactions by documenting and closing customer cases. Work with peers, management, and HMSA business areas to bring accurate and quality resolution for customers while continuing to follow performance guidelines.
- Participate in training to learn the foundation and basics of servicing HMSA's customers. Participate in training to be proficient in servicing at least two HMSA plans.
- Participate in servicing customers through options other than the phone. This could be written or online inquiries, in-person servicing or performing off-line data or project work.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$57k-76k (estimate)
POST DATE
07/19/2023
EXPIRATION DATE
06/11/2024
WEBSITE
hmsa.com
HEADQUARTERS
LIHUE, HI
SIZE
1,000 - 3,000
FOUNDED
1938
TYPE
NGO/NPO/NFP/Organization/Association
CEO
BENNETT JACOBY
REVENUE
$1B - $3B
INDUSTRY
Ambulatory Healthcare Services
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About HMSA
Hawaii Medical Service is a health insurer service provider.
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