About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

GENERAL POSITION OVERVIEW

Responsible for the manifest of export cargo. Ensuring documentation is accurate as per shipping details and instructions. Upon confirmation of sailing, documents must be released timely to shippers and/or freight forwarders. Handling Change of Destination after vessel sailing. Answering customer inquiries via phone, email, Live Chat. Correspond with internal and external customers as well as all overseas offices on a daily basis.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Send final copy of B/L upon confirmed vessel sailing and release
• Print and release documents to shippers/forwarders via online or courier
• Handle COD including ROB & Return/Ship-Back
• Pre-Filing Manifest submission for cargo sailing out of Canada, CAMS and AFR
• US Customs Filing (EEM) & Panama manifest submission
• Inter-department communications via both verbal and written
• Guide HMM Bond Usage and Close out In-Bond shipment after vessel sailing
• e-Service https://www.hmm21.com/company.do Website Assistance for Web B/L customers
• Send B/L papers based upon request
• Approval process for Internet Original B/L registration
• Performs other duties as assigned.

QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Detail oriented and self-directed
• Good communication skills both verbal and written
• Computer literate; Microsoft Excel, Word
• Basic mathematics
• Ability to multi task
• Outstanding customer service skills
• Good organizational skills
• General understanding of container business and terminal activity

EDUCATION AND EXPERIENCE

• High School diploma or GED required; college degree in logistics preferred but not required.
• Previous experience in the shipping industry preferred