ACCOUNT MANAGER

Hours Mid-Shift: 11AM-7Pm

The Janitorial Account Manager is assigned to a designated work-site overseeing a group of custodians to assure assignments are completed in an effective, efficient, safe and timely manner, and overseeing all custodial activities on all shifts.

This position requires great flexibility.

ESSENTIAL DUTIES:

• Maintain good client relations.
• Resolve all customer issues in a timely manner.
• Participate in interviewing, make hiring decisions, and train new hires.
• Enforces policy and procedures. May be required to discipline, suspend or terminate employees.
• Maintains distribution and delivery of supplies and equipment to custodial staff.
• Team leadership Abilities
• Monitor to ensure quality control expectations are met
• Manage expenditures such as labor and supplies to budget
• Manage schedules to ensure contract compliance
• Review employee performance and be able to execute training and corrective action plans
• Complete all quality control programs in accordance with company guidelines
• Ability to self-manage daily activities without supervision.

Skills and Knowledge

• Basic computer knowledge
• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks
• Ability to work effectively with a team.
• Ability to work independently as needed to support the group effort
• Basic knowledge of cleaning products or willing to learn.