Role: Service Delivery Manager (Network, Security, Portocols)

Duration: 6 Months

Location: San Diego, CA (Onsite)

• Ensure all services are delivered according to specific standards and expectations.
• Create, maintain, and update standard operating procedures and checklists for service delivery.
• Recommending service improvements and continuous service improvements.
• Sound experience in managing Network data, voice and security tracks.
• Monitoring, evaluating, and addressing performance.
• Develop, implement, and maintain quality assurance protocols.
• Understand the business needs, priorities, and opportunities.
• Improve service delivery and customer satisfaction.
• Identify customer service improvements and opportunities.
• Establish and maintain a positive customer impression and relationship.
• Proactively identify, mitigate, and track recurring customer service issues.
• Provide technical advice and guidance for on-site and off-site employees.
• Coordinate with field teams to ensure timely completion of service orders.
• Train, develop, and motivate field service teams to complete tasks efficiently and accurately.
• Coordinate field service schedule activities with operations, quality, and billing departments.
• Ensure contract terms and conditions are fulfilled, including on-time and on-budget performance, completion of quality checks, and resolution of non-performance issues with suppliers and subcontractors.
• Maintain record of field service-related issues, including quality control, documentation, warranty claims, and indemnity obligations.
• Manage field service teams and subcontractors to ensure timely completion of service orders.
• Assist in development of new service standards and protocols.
• Create work schedules and assignments for field service team.
• Develop and maintain a network of reliable, cost-effective, high-quality vendors and contractors.
• Maintain current knowledge of service industry laws and regulations.