Role: OCM- Organizational Change Manager
Location: Sunnyvale, CA Monthly 2 times Onsite

Job Responsibilities:
1. Develop and implement comprehensive change management strategies to support organizational initiatives and ensure successful adoption of new processes, systems, and technologies.
2. Collaborate with cross-functional teams to assess organizational readiness for change, identify potential risks and barriers, and develop mitigation plans to address them.
3. Create communication plans and materials to effectively communicate the rationale for change, its impact on stakeholders, and the benefits of adopting new practices.
4. Provide coaching and support to leaders and managers to enhance their change leadership capabilities and facilitate buy-in from employees at all levels of the organization.
5. Design and deliver training programs to build awareness, knowledge, and skills required to embrace and adapt to change, fostering a culture of continuous learning and improvement.
6. Utilize metrics and feedback mechanisms to assess the effectiveness of change management interventions and adjust strategies as needed to ensure successful implementation and sustained adoption.
7. Serve as a champion for change within the organization, advocating for the importance of change management practices and promoting a positive and proactive approach to navigating organizational transitions.

Responsibilities:

1. Change Strategy Development:
• Develop and implement strategies to effectively manage organizational change.
• Collaborate with key stakeholders to understand the need for change and align strategies with organizational goals.
2. Stakeholder Engagement:
• Identify and engage with key stakeholders at various levels within the organization.
• Build relationships and communicate change initiatives to ensure understanding and support.
3. Communication Planning:
• Develop communication plans to convey the purpose, benefits, and impacts of the change to different audiences.
• Use various communication channels to ensure consistent and transparent messaging.
4. Training and Development:
• Assess the skill gaps created by the change and develop training programs to address them.
• Collaborate with training teams to design and deliver effective learning solutions.
5. Resistance Management:
• Identify potential areas of resistance to change and develop strategies to mitigate resistance.
• Work closely with teams to address concerns and ensure a smooth transition.
6. Metrics and Evaluation:
• Define key performance indicators (KPIs) to measure the success of change initiatives.
• Regularly evaluate the effectiveness of change management strategies and adjust as needed.
7. Documentation and Reporting:
• Maintain documentation related to change management processes and activities.
• Provide regular reports to leadership on the progress and impact of change initiatives.

8 Project Planning and Execution:

• Develop and execute project plans, timelines, and milestones for ServiceNow implementation projects.
• Coordinate with cross-functional teams to ensure successful project delivery.

9 Requirement Analysis:

• Work closely with stakeholders to gather and analyze business requirements for ServiceNow platform customization.
• Translate business needs into clear and actionable project tasks.

10 ServiceNow Platform Expertise:

• Possess a deep understanding of the ServiceNow platform and its various modules.
• Provide guidance on best practices and recommend solutions based on ServiceNow capabilities.

11 Stakeholder Management:

• Communicate effectively with project stakeholders, including executives, business users, and IT teams.
• Ensure alignment between project goals and overall business objectives.

12 Resource Management:

• Allocate resources effectively and manage project budgets.
• Monitor and report on project progress, ensuring that it stays on schedule and within scope.

13 Risk Management:

• Identify potential risks and issues related to project implementation and develop mitigation strategies.
• Proactively address challenges to minimize project disruptions.

14 Quality Assurance:

• Implement and enforce quality assurance processes to ensure the integrity and reliability of the ServiceNow platform.
• Conduct regular reviews to assess project deliverables against established standards.

15 Training and Documentation:

• Develop training programs for end-users and support teams.
• Create and maintain project documentation, including user guides and technical documentation.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• Proven experience managing ServiceNow implementation projects.