57 Network Support Engineer Jobs in San Diego, CA
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HL Solutions LLC is Hiring a Network Support Engineer Near San Diego, CA
Job Details
- Job Role: Network Support Engineer (Onsite Interview) Location : San Diego, CA (This is an onsite role, this role requires the associate to travel to the customer location) Duration : 6 Months CTH
Job Description:
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Should be able to analyze existing hardware, software, and networking systems; create and implement scalable Cisco based networks according to client specifications; and test and troubleshoot Cisco network equipment. The overall job purpose is to provide reliable and efficient support and provisioning to current customer network operations and project support. The work duties include support (troubleshooting and fixing issues), major changes and new deployment. Work needs to be done in City of San Diego locations and remotely from home office. The scope of network infrastructure includes transport WAN network connecting City sites, access LAN network in offices and other locations, corporate WiFi network, Internet gateways and network infrastructure of data centers. Customer has a number of sites with 24/7 operations, thus work outside of regular business hours, on weekends and holidays will be required. Direct interaction with end users is integral part of the job to resolve incidents and prepare and execute changes.
Responsibilities:
Administering and managing infrastructure devices including routers, switches, load balancers, wireless controllers and access points.
Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices.
Establishing standard rule sets and providing technical analysis, performance optimization, network utilization analysis and overall management of all network infrastructure
Responding to and resolving incident tickets and outages
Responding to and resolving change request actions
Performing network improvement and clean-up
Monitor network to proactively detect anomalies and work on finding and elimination of their root cause
Maintaining and evaluating policies and procedures for Network systems and services
Auditing and logging all traffic flow using tools to ensure availability of services
Creating and maintaining AS-IS documentation for network infrastructure, including site diagrams, circuits inventory and other operational information.
Create device configuration for new deployments using pre-existing templates or creating new templates where needed.
Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules
Installing hardware and software tools, applying security measures to network infrastructure devices
Making changes, upgrades, and patches to infrastructure devices while keeping downtime to a minimum.
Responding to, accomplishing, and documenting change request and incident ticket actions
Working in a 24*7 operating model in shifts
Good understanding and following of ITIL best practices to keep services within SLA and achieve high end user satisfaction.
Understanding of network infrastructure concepts like VLANs, WLAN, VPC, VDC, STP/VTP, QoS and ability to create or update devices configuration accordingly.
Knowledge of configuration and troubleshooting of routing protocols (BGP, OSPF, EIGRP) in Cisco equipment.
Work with device manufacturers and circuit providers on handling cases required their involvement.
Use monitoring tools (Solarwinds Orion suite or similar) to assess network health and report abnormalities.
Maintaining operational documentation - creating and maintaining SOP, CMDB and asset records, run books, site diagrams.
Follow change control procedures to create, get approved and execute change requests.
Education:
Bachelor s or higher degree in Computer Science, Electrical Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Qualifications:
4-6 years of directly related experience in network support, analysis and design.
Experience of work with Cisco hardware is required. Working knowledge of Cisco ASR and ISR routers, Catalyst and Nexus switches.
Knowledge of Cisco WiFi platform (9800 controllers and associated WAPs) is strongly desired.
Extensive experience of support and provisioning of routers, switches and firewalls
Cisco Certified Network Professional (CCNP) or equivalent level of knowledge
High level of customer service skills
Experience with creating network diagrams using drawing tolls like Microsoft Visio or equivalent.
Able to work as part of a team and capable of working supervision
Experience in working with ServiceNow help desk platform (incidents, requests, changes, asset management).
Ability to do field work which includes handling physical devices, installing or removing them from racks at customer locations
Job Summary
Full Time
Business Services
$91k-111k (estimate)
03/21/2024
03/28/2024
armyrun.cz
JERSEY CITY, NJ
25 - 50
2013
<$5M
Business Services
Related Companies
The job skills required for Network Support Engineer include Cisco, Networking, Troubleshooting, WAN, Computer Science, Network Infrastructure, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Support Engineer positions, which can be used as a reference in future career path planning. As a Network Support Engineer, it can be promoted into senior positions as a Network Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Support Engineer. You can explore the career advancement for a Network Support Engineer below and select your interested title to get hiring information.
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