Audience Engagement Manager
The Betsy Ross House seeks a motivated and well-rounded museum professional to fill the

position of Audience Engagement Manager. This position’s primary role is to ensure a high-

quality experience for visitors before, during and after their visit, and for audiences engaging

with the Betsy Ross House through our website and social media accounts. The Audience

Engagement Manager works collaboratively under the Betsy Ross House Director’s leadership

to fulfill the mission and strategic goals of the Betsy Ross House through exhibitions,

programming, and engagement with staff, partners, museum patrons and the community. This

role provides general support and assistance to the Director to maintain continuity of museum

operations and to ensure it functions efficiently and effectively. The Audience Engagement

Manager serves as the onsite supervisor of the Betsy Ross first-person interpreters and Visitor

Experience Supervisors. This position works collaboratively with the Visitor Experience

Supervisors to hire, train and lead the team of Betsy Ross House guides. This role will work

closely with other Betsy Ross House team members and staff of the parent organization,

Historic Philadelphia, Inc.

Responsibilities include:
Collections and Exhibitions

• Work with the Director, guest curators, consultants, Facilities Manager, and Collections

• Develop virtual exhibitions and blog posts to feature on Historic Philadelphia, Inc.’s

• Work with the Director and Collections Assistant to create a schedule of small changing

• Research and write text for interpretive panels, exhibit labels, website narratives, and

Programming

• Work with the Director to develop and implement audience-centered interpretive

• Research and develop dynamic and relevant programming such as lectures,

• Evaluate programs for continuous improvement, quality, attendance, content, cost

• Assist Director with various public events, and community and regional engagement

• Organize public events, including staffing and assisting with event setup and breakdown.

Community Outreach

• Cultivate relationships with Old City businesses, organizations, historic sites, and

• Join the leadership team in making connections with community organizers and groups

Administrative and Leadership

• Collaborate with the Betsy Ross House Director and others to establish interpretive

• Assist in the hiring, management and training of first-person interpreters and front-line

• Work with the Director to provide professional leadership of a 250 year old historic site

• Assist the Director and Vice President of Development in grant writing to fund Betsy

Other

• Occasionally provide guided tours of the site for special guests.

• Assist with the creation of social media, public relations, and marketing content for the

• Support the Visitor Experience team by stepping in to help with ticketing, assisting with

• Collect, assess, and report information to evaluate programs, exhibitions, and overall

• Actively strive to improve the Betsy Ross House experience for guests, with special

• Other duties as assigned.

• Must possess leadership skills and professionalism.

• Excellent public speaking skills.

• Ability to work collaboratively and independently.

• Strong research and writing skills.

• Excellent writing, speaking, interpersonal, customer service and problem-solving skills.

• Exceptional organizational skills, with the ability to work under pressure, meet

• Ability to navigate several flights of narrow, winding stairs and to lift up to 30 pounds.

A Bachelor’s degree in history, museum studies, museum education, or related field and
previous experience working for a museum or historic site is required. Experience with Past
Perfect and Altru database systems a plus.
This is a full-time, benefits-eligible professional position. Some evening, weekend and special
event work is required. Salary is commensurate with qualifications and experience.
To be considered for this position, please send cover letter including salary requirements,
resume and three professional references to: lisa@betsyrosshouse.org