Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi's Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview of the Role

Citi's PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

This role will be part of the Consumer Business Operational Risk and Control (CBORC) organization reporting to the CBORC Tech Head for Global Consumer Engineering & Architecture. This role is part of the team managing the business risk profile - Risk identification, management and mitigation. This role will support compliance to Citi's internal policies, processes and controls and compliance to external regulation while proactively evaluating the existing control environment for enhancement opportunities.

The Operational Risk Officer is a strategic professional who stays abreast of developments and emerging technologies within their assigned field of responsibility. This role as a recognized technical authority, requiring basic commercial awareness, with communication and diplomacy skills in order to guide, influence and convince others. Provides advice and counsel related to the technology or operations of the business.
Responsibilities:

• Manages Audit/Regulatory engagements including coordination, communications, and required actions with management committees, internal auditors, external auditors, regulators and other internal stakeholders as appropriate. Manages audit activities and supports the business during audits in ensuring the appropriate risks are reported and actions rectify the risks.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment in identifying and managing risks for Consumer Business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Applies in-depth level of expertise in consumer banking systems and technology processes and leverages this knowledge to provide advice and work with partners to drive proactive engagement / forward looking risk management on highest risk priorities in an effective and efficient manner.
• Identifies key risk indicators and works with the business on development and challenges business to ensure the correct measures are implemented.
• Manages or supports key business initiatives/programs such as Records Management and Key Automated Controls and coordinates between business and technology.
• Leads and performs risk assessments to deep dive into processes, risks and controls.
• Proactively advances use of data analytics for analysis of control issues and emerging risks.
• Possess forward compatible mindset and embraces changes taking upon oneself to drive enhancements in processes within CBORC Tech region and global.
• Promotes the professional development of self and others in the team. Proactive in sharing among team and takes opportunity to coach junior staff.
• Proposes innovative and pragmatic solutions for risk and control issues with stakeholders.

Qualifications:

• Experience managing Internal Audits (IA) and/or Operational Risk Management (ORM) Challenges, encompassing the coordination of appropriate teams to respond to IA/ORM requests during fieldwork and ensuring appropriate responses. Additionally, must coordinate with responsible teams to ensure appropriate corrective actions are defined, and provide oversight during the corrective action life cycle.
• Risk oriented and familiar with the MCA and ARCM process
• Agile Expertise - ceremonies, team member roles, and ability to understand associated risks / issues associated with agile development.
• PM Expertise - ability to engage with Project Managers and Scrum Masters to provide insight with regard to risk reduction
• Audit and Compliance - able to facilitate and direct conversation and communication with Audit entities including - Internal audit, KPMG, ORM and ICRM
• Confident in presenting risks and issues and facilitating the creation and closure of CAPs
• Skills -- Collaborative, Partnership focused, Compliance background, Risk Control, Project Management, Technology - Dev, Testing, Audit
• Working knowledge between waterfall and Agile development lifecycles
• Specific subject matter expertise regarding technology application control disciplines and a solid business understanding of consumer banking systems, digital channels and products as well as technology processes relating to development and support of these types of systems.
• Demonstrable knowledge of deploying risk assessment techniques using data analytics.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating control issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic, and approachable style.
• Hold high integrity values and demonstrable challenge to stakeholders despite pressure.
• Strong interpersonal skills for interfacing with all levels of stakeholder management.
• Strong team player who is actively committed to personal development, active team contribution/knowledge sharing and identifying improvement opportunities.
• Demonstrates strong judgment, political astuteness, and sensitivity to cultural diversity.

Education:

• BA/BS degree or equivalent. Related certifications (CISA, CISSP, CIA, CPA, ACA, CFA or similar) are a plus.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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