Process Improvement Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

We are looking for a Process Improvement Manager.

JOB SUMMARY: The Process Improvement Manager is a key position on the Business Process Management team within the Quality organization responsible for the delivery of process innovation and continuous improvement initiatives within the supply chain. This role is responsible for the people leadership of the Process/Systems Improvement team and focuses on driving a culture of process innovation and continual improvement initiatives within the supply chain and supporting business functions. This leader is responsible for driving a culture of sustainable change through the creation and embedding of continuous improvement methodologies, and the supporting project management framework, while delivering transformative business outcomes.

JOB RESPONSIBILITIES:

• Lead a team of Process Improvement Engineers to ensure operational excellence through standardizing, optimizing, and implementing world class processes and systems improvements.
• Communicate and partner with business areas and leadership to identify Process Improvement needs and consider return on investment to strategically assign and prioritize resources within team.
• Implement process improvement initiatives by building and leading cross-functional teams, gaining buy-in and alignment, providing solutions, and driving measurable results with team and stakeholders.
• Use continuous improvement and problem-solving methodologies to assess and create improvement plans, focused on fixing issues at the source.
• Evaluate process improvement effectiveness with measurable results and use data to inform decision-making.
• Execute, teach, and mentor the use of continuous improvement and project management methodologies such as Lean, Six Sigma, Kaizen, 5S, Toyota Production System (TPS), PMBOK, DMAIC, to team and all levels of the organization.

JOB QUALIFICATIONS:

• Bachelor's Degree 6 years of experience in process improvement, supply chain management, project management, or operations management OR a minimum of 10 years of experience in process improvement, supply chain management, project management, or operations management.
• A minimum of 3 years of direct people management experience.
• Ability to partner with others to define, communicate, prioritize and deliver continuous improvement initiatives and strategies to support the growth and scaling of the business.
• Demonstrated change management, project management, communication, and leadership skills and experience. Change Management Certification or Project Management Certification Preferred.
• At least four (4) successful transformational experiences where Lean principles (i.e. 5S, CIP, Kaizen, Value Stream Mapping, etc.) were utilized as part of the change. Lean or Six Sigma Certification preferred.
• Proven success designing and achieving metrics (examples: reducing supply chain costs, improving throughput, quality, inventory turns, and reducing cycle times and rework).
• Ability to use and advise team on the use of quality tools such as surveys, gap analysis, pareto analysis, fish-bone diagrams, 5-Why, SIPOC, VSM, and process mapping for fact-based decision making.
• Proficient in various systems and tools such as Word, Excel, PowerPoint, Visio, Smartsheet, Visio, Tableau, project management tools, Kanban boards, exception and workflow automation platforms, and other data and analytics tools. Experience with an Enterprise Resource Planning (ERP) system preferred.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Visit our company web page at www.wwt.com for more information.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities