JOB SUMMARY

MAJOR DUTIES & RESPONSIBILITIES

• Works with clients to develop business requirements; conducts business analysis including analysis of the competitive situation, understanding business practices and approaches and recommending business process changes. Serves as conduit between division and IT to integrate systems and business processes, drive their work into systems initiatives and lead system selection processes. 
• Plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems.
• Conducts significant systems testing; supports data conversions; supports local system rollouts; exercises any required project management and execute all work in alignment with HISD’s systems plans.
• Understands, proposes, educates and helps implement new business processes through business operations and new systems. Works to continually understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the bigger picture. 
• Helps users develop processes, procedures, and training.
• May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. 

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

• Performs other job-related duties as assigned.

EDUCATION

Bachelor’s Degree; Master’s Degree preferred or some graduate coursework

In lieu of a Bachelor’s degree, additional equivalent and directly-related education and experience, as determined by Human Resources and the hiring manager, may fulfill the education requirement. Equivalent experience is four or more years in a related field in an exempt-level position, in addition to the minimum experience requirement of 7 years.

WORK EXPERIENCE

7 years
IT professional coming from other disciplines with 7 years of directly related IT experience.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Highly advanced analytical skills and business acumen including knowledge of multiple divisions. Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Has completed all levels of certification. Works to develop industry-level knowledge on new enhancements and developments coming in the next 1-5 years. Is actively working on a certification level in a related field.
Proficient in object modeling, use case analysis and use of UML notation. Proficient in use of enterprise level use case modeling tools such as ProForma and IDS Scheers. While it is the goal to use an object modeling approach that leads to system creation, this position must be experienced enough to adjust the approach as to meet project goals, people’s understanding and avoid making the process overly technical. Facilitation and organizational change management skills to include the application of facilitation tools and techniques. Understands team dynamics; has the ability to apply collaborative problem solving techniques. Over time, works from learning one technology/language/application (e.g., SAP, Chancery, PeopleSoft, C . Java, XML, HTML, CGI, ASP) method, and approach to being fully versed on all including emerging technologies, methods, and design considerations. Formal software engineering and system engineering skills acquired

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. Senior level positions are expected to provide work guidance, technical advice, training, and mentoring to other employees. These positions are expected to share information with less senior positions as they help them develop their skills. 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Compiles and organizes data and figures.

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

Decisions have significant impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. 

COMMUNICATION/INTERACTIONS

Negotiate and influence – interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp. Sitting: Particularly for sustained periods of time. Work is normally set to specified shifts. This position is expected to be goal and customer service focused. During times of emergencies, outages and project planned work; employees are expected to be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.