89 project and program management program manager tech 4 program manager tech 4 Jobs in redmond, wa
SORT BY
H
T
H
A
E
B
A
M
M
A
F
B
R
B
A
A
A
A
k
M
R
R
A
A
A
A
M
M
Project and Program Management - Program Manager Non Tech 3
$151k-185k (estimate)
Full Time
1 Week Ago
HireTalent is Hiring a Project and Program Management - Program Manager Non Tech 3 Near Redmond, WA
Job Title: Research Operations
Location: Fully Remote (PST Hrs require)
Duration: 2 Months on W2(High Chance for contract Extension)
Job Description
Job Summary:
Research operations PM helps to build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work.
This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers.
The ideal candidate enables the UX Research team's best work by leading the strategic planning of programs, navigating ambiguous situations, managing short and long-term project milestones, connecting resources to research needs, and removing barriers to doing great work.
Our Research Operations Program Managers are experts in problem-solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective levels.
The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.
Typical Day in the Role:
Purpose of the Team: The purpose of this team is to work on all things employee engagement, the research team consists of 20 people.
Key projects: The resource will be responsible for the business operations over the research operations tools and administration of licenses. The resource will also be responsible for Recruitment processes, drive process improvement, and liaise with external recruitment companies. Managing library best practices and resources, keeping compliance with data security and privacy, and assisting with budget management of the 3 design managers
Typical task breakdown and operating rhythm: The role will be made up of 35% of meetings and 65% of project heads-down work.
Key Responsibilities:
" Manage centralized systems and processes for organizing participant recruitment, liaising with external recruitment companies, maintaining and growing our Customer Programs
" Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal, and finance colleagues to manage our preferred supplier list and licensing of our tools.
" Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.
" Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
" Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources
" Helping the Design Research Manager with budgets and resources.
" Possibly liaising with colleagues in Leadership, Design, and Content to ensure we are well organized and aligned.
" Develop and track operational key quality and performance indicators across the research team
" Leverage data-informed insights to drive operations improvements such as efficiency and accuracy
" Create, scale, and execute strategic programs to ensure the team is working at optimum efficiency
" Drive participant management process improvements and identify opportunities for optimizing workflows
" Predict obstacles and establish solutions to overcome challenges
" Manage and prioritize multiple Participant Management Infrastructure projects and programs
" Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders
" Collaborate with the Research Team and cross-functional partners to create, maintain, and refine recruiting processes, programs, and partner vendors
" 4 years of relevant program or project management experience
" Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility
" Communication skills for interacting with and using data to drive change with cross-functional stakeholders
" Experience building relationships with peers and stakeholders
" Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
" Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills
" Experience using MS Office tools (Excel, PowerPoint, Word, Visio, or other process mapping software)
" Familiarity with working within the UX Research field and participant recruiting methods
" Experience working in an operations role
Candidate Requirements:
Years of Experience Required:
Degrees or certifications required: This is no specific degree required to be eligible for this role
Disqualifiers: There are no specifics that would mark a resume as not eligible for the role.
Best vs. Average : The ideal resume would have experience with research and design tools, experience as a producer or OPS role, and user testing.
Top 3 Hard Skills Required Years of Experience:
1. Minimum 2-3 years experience with UX research or Design tools.
2. Minimum 2-3 years experience with using *** office tools: Excel, PowerPoint, SharePoint
3. Minimum 2-3 years experience with the ability to work independently and build relationships with peers and stakeholders.
Location: Fully Remote (PST Hrs require)
Duration: 2 Months on W2(High Chance for contract Extension)
Job Description
Job Summary:
Research operations PM helps to build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work.
This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers.
The ideal candidate enables the UX Research team's best work by leading the strategic planning of programs, navigating ambiguous situations, managing short and long-term project milestones, connecting resources to research needs, and removing barriers to doing great work.
Our Research Operations Program Managers are experts in problem-solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective levels.
The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.
Typical Day in the Role:
Purpose of the Team: The purpose of this team is to work on all things employee engagement, the research team consists of 20 people.
Key projects: The resource will be responsible for the business operations over the research operations tools and administration of licenses. The resource will also be responsible for Recruitment processes, drive process improvement, and liaise with external recruitment companies. Managing library best practices and resources, keeping compliance with data security and privacy, and assisting with budget management of the 3 design managers
Typical task breakdown and operating rhythm: The role will be made up of 35% of meetings and 65% of project heads-down work.
Key Responsibilities:
" Manage centralized systems and processes for organizing participant recruitment, liaising with external recruitment companies, maintaining and growing our Customer Programs
" Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal, and finance colleagues to manage our preferred supplier list and licensing of our tools.
" Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.
" Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
" Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources
" Helping the Design Research Manager with budgets and resources.
" Possibly liaising with colleagues in Leadership, Design, and Content to ensure we are well organized and aligned.
" Develop and track operational key quality and performance indicators across the research team
" Leverage data-informed insights to drive operations improvements such as efficiency and accuracy
" Create, scale, and execute strategic programs to ensure the team is working at optimum efficiency
" Drive participant management process improvements and identify opportunities for optimizing workflows
" Predict obstacles and establish solutions to overcome challenges
" Manage and prioritize multiple Participant Management Infrastructure projects and programs
" Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders
" Collaborate with the Research Team and cross-functional partners to create, maintain, and refine recruiting processes, programs, and partner vendors
" 4 years of relevant program or project management experience
" Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility
" Communication skills for interacting with and using data to drive change with cross-functional stakeholders
" Experience building relationships with peers and stakeholders
" Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
" Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills
" Experience using MS Office tools (Excel, PowerPoint, Word, Visio, or other process mapping software)
" Familiarity with working within the UX Research field and participant recruiting methods
" Experience working in an operations role
Candidate Requirements:
Years of Experience Required:
Degrees or certifications required: This is no specific degree required to be eligible for this role
Disqualifiers: There are no specifics that would mark a resume as not eligible for the role.
Best vs. Average : The ideal resume would have experience with research and design tools, experience as a producer or OPS role, and user testing.
Top 3 Hard Skills Required Years of Experience:
1. Minimum 2-3 years experience with UX research or Design tools.
2. Minimum 2-3 years experience with using *** office tools: Excel, PowerPoint, SharePoint
3. Minimum 2-3 years experience with the ability to work independently and build relationships with peers and stakeholders.
Job Summary
JOB TYPE
Full Time
SALARY
$151k-185k (estimate)
POST DATE
05/05/2024
EXPIRATION DATE
05/18/2024
WEBSITE
hire-talent.com
HEADQUARTERS
Cedar, MN
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
