Program Manager Non-Tech 3

BCForward is currently seeking a highly motivated Program Manager Non Tech 3 Job for an opportunity at Redmond, WA-Remote

Position Title: Program Manager Non Tech 3

Location: Redmond, WA-Remote

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 months.

Job Type: Contract and Remote

Pay Range: $65- $70/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Looking Program Manager with experience in UX research or Design tools, using Microsoft office tools: Excel, PowerPoint, SharePoint, ability to work independently and build relationships with peers and stakeholders.

Job Description:

Research operations PM help to build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work.

This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers.

The ideal candidate enables the UX Research team's best work by leading strategic planning of programs, navigating ambiguous situations, managing short and long-term project milestones, connecting resources to research needs, and removing barriers to doing great work.

Our Research Operations Program Managers are experts in problem solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.

The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.

Key Responsibilities:

* Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer Programs

* Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.

* Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.

* Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.

* Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources

* Helping the Design Research Manager with budgets and resources.

* Possibly liaising with colleagues in Leadership, Design and Content to ensure we are well organized and aligned.

* Develop and track operational key quality and performance indicators across the research team

* Leverage data informed insights to drive operations improvements such as efficiency and accuracy

* Create, scale and execute strategic programs to ensure the team is working at optimum efficiency

* Drive participant management process improvements and identify opportunities for optimizing workflows

* Predict obstacles and establish solutions to overcome challenges

* Manage and prioritize multiple Participant Management Infrastructure projects and programs

* Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders

* Collaborate with Research Team and cross-functional partners to create, maintain and refine recruiting processes, programs and partner vendors

* 4 years of relevant program or project management experience

* Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility

* Communication skills for interacting with and using data to drive change with cross-functional stakeholders

* Experience building relationships with peers and stakeholders

* Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

* Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational

Skills:

* Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)

* Familiarity working within the UX Research field and participant recruiting methods

* Experience working in an operations role

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221633 when responding to this ad.