This is an outbound call center you will be responsible for calling 100-200 members per day. Some manually and some through an auto dialer.

The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan.

This is a call center and 90% of your time will be spent on the phones.

Here are some key skill sets you must have :

The ability to read and follow a script or scripts.

Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.

Communicate effectively to different departments via Webex, outlook etc...

Knowledge of google chrome and how to use google maps.

Multitask through various insurance portals to verify member eligibility.

Respond to emails and corrections timely.

The ability to meet daily goals.

1-2 visits per hour to start the goal is 2 per hour but new hires may need a few weeks to acclimate to that.

Not ready time 1.5 hours or less

Maintain a QA score of 80% or higher.

Maintain attendance for first 90 days of employment.

Maintain a completed visit percentage of 80% or more.

Maintain 100-200 outbound calls when manually dialing.

This is a remote role. Bilingual is preferred but not required. Candidates must have Customer Service, Call Center & Scheduling experience.

Strong Customer Service Backgroud

Multitasking

Problem solve

Strong knowledge of Microsoft products

Last updated : 2024-06-08