Health Risk Assessment Scheduler/ HRA Care Associate
40 hours per week - Monday - FridayTraining Schedule - 8:30am - 5:00pm CST - 5 days
Must be located in IL, TN, PA, FL or GA
Candidate must not move in the first 6 months of employment.
Candidate must not take time off in the first 2 weeks of employment.
Role Summary
The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The Scheduler must be comfortable making 200 outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.
Responsibilities
Place 200 outbound calls to potential patients daily Take inbound calls daily from members returning the original call “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance
Competencies
Customer Focus: Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect Dealing with Ambiguity: Can effectively cope with change, can shift gears comfortably, doesn't have to finish things before moving on Learning and Applying Quickly: Learns quickly when facing new problems, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks
Organized: Can orchestrate multiple activities at once to accomplish a goal, arranges information, emails, and other files in a useful manner Problem Solving: Probes all fruitful sources for answers, looks beyond the obvious and doesn't stop at the first answer
Top 3 Skills -
Customer Service
Sales background
Call Center background
2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience. Demonstrates positive customer service behaviors Inbound call center experience is a plus MUST have basic computer skills Ability to convey information to customers in a warm, clear, concise manner
1 year direct sales experience, over the phone preferred
1-2 years' experience of health care related work, sales preferred Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) Experience with insurance verification portals Experience with electronic medical records Preferred 50 WPM Ability to multi-task, prioritize, and manage time effectively Excellent verbal and written communication skills “Self-starter” attitude Bilingual (Spanish) is preferred
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”