Overview

The Location Manager is responsible for the overall operation of a multi-location arcade (within Mall of America). Duties include providing excellent customer experience, managing staff, scheduling, reporting and managing revenue/assets using established policies and procedures. Performs administrative, logistic or other duties as assigned. May assist with planning and budgeting for repairs and upgrades.

Responsibilities

Create a positive customer experience by offering a high level of service to external and internal customers. 

Resolve advanced customer issues in an efficient and friendly way while adhering to P1AG policies and procedures.

Manage operations with integrity, passion, and knowledge while promoting the values and culture of the business.

Staffing

• Coach, manage, and train staff to ensure compliance with P1AG standards.
• Monitor staffing levels; identify and assign duties to staff. (Workbrain access required)
• Assist with recruiting and hiring of required staff.
• PTO management - approving and ensuring accurate staffing levels.
• Payroll processing - reviewing time and attendance, ensuring accuracy, and updating as needed.
• Supervise department managers to ensure they are in compliance with established store policies and procedures.

• Collaborate with HR on employee relations issues, including discipline.

• Recruitment process utilizing the HRIS (job requisitions, recruitment, offer letters and onboarding).
• Develop a diverse, high-performance team by coaching, counseling and mentoring.
• Monitor labor daily to ensure each department is efficiently staffed.

Reporting

• Submit weekly revenue reports in a timely and accurate manner.
• Depositing and reporting revenue in accordance to established practices.
• Inventory Management – ordering merchandise, provide monthly merchandise report to regional director.

• Create weekly sales reports and review daily cash control items.

Asset Management

• Maintaining equipment and communicate needed repairs.
• Facilitate weekly meeting with parts and repair staff.
• Manage list of nonworking assets to a minimum.
• Ensure card swipe system (Intercard) is operating and notify appropriate staff for repairs.

Operational

• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Audit refunds and/or credits against itemized sales from the previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for senior management.
• Research problems discovered during audits.
• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.

Safety, Loss Prevention, and Procedural Compliance

• Assist with curbing internal and external theft.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Qualifications

• Superior customer service and effective time management skills.
• Strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Ability to gain, demonstrate, and coach with operational knowledge.
• Ability to plan activities and set goals with proper follow through.
• Supervisory experience managing full and part time employees.

Requirements

• High School diploma, some college preferred.
• 3 years of supervisory/management experience in team building, sales development, strong operational skills within a fast-casual theme concept.
• Experience within the arcade/amusement gaming industry.
• Must have flexible work availability.
• Integrity and strong work ethic.