Position Summary. To strategically plan, manage, and optimize the physical layout and seating capacity of Hire Horatio's BPO sites. This role ensures maximum efficiency, a positive working environment, and effective utilization of real estate assets while supporting business growth and operational needs. . Responsibilities. ●. Capacity Management. Ensure the site always has optimal seating capacity to accommodate current staffing and projected gr...
Position Summary. The. IT Specialist. professional works with different computer systems discussing and assisting our collaborators with their needs. This role requires a variety of technical and personal skills. Responsibilities. Work within our ticketing system to create detailed work logs and technical Documentation. Participate in the on-call weekend rotation as agreed by the Tier One Support team when required. Maintain good working relation...
Position Summary. We are seeking a highly skilled and detail-oriented Compliance Manager to oversee regulatory and contractual compliance for our BPO operations. This role is critical in ensuring adherence to industry standards, including HIPAA, PCI-DSS, SOC2, ISO27001. The Compliance Manager will work closely with the Legal, Operations and and IT Departments to maintain a robust compliance framework that protects client data, supports operationa...
Position Summary. We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems. The ideal candidate has a strong technical foundation, proven e...
Position Summary. We are seeking a highly skilled and detail-oriented professional to support our Financial Crimes Risk Management team in executing comprehensive lookback reviews. The ideal candidate will possess strong analytical capabilities, experience in financial crimes compliance, and a working knowledge of transaction monitoring systems and data validation processes. . Key Responsibilities. . Data Acquisition and Analysis. Lead data inven...
Position Summary. We are seeking a highly skilled and detail-oriented professional to support our Financial Crimes Risk Management team in executing comprehensive lookback reviews. The ideal candidate will possess strong analytical capabilities, experience in financial crimes compliance, and a working knowledge of transaction monitoring systems and data validation processes. . Key Responsibilities. . Data Acquisition and Analysis. Lead data inven...
Position Summary. The Career Coach at Horatio plays a pivotal role in fostering employee growth and. advancing career development initiatives across the organization. This position is. dedicated to empowering employees at all levels by providing personalized. coaching and supporting the implementation of programs that enhance internal. mobility and performance. Working at the intersection of individual coaching and program development, this. role...
Position Summary. The Career Coach at Horatio plays a pivotal role in fostering employee growth and. advancing career development initiatives across the organization. This position is. dedicated to empowering employees at all levels by providing personalized. coaching and supporting the implementation of programs that enhance internal. mobility and performance. Working at the intersection of individual coaching and program development, this. role...
Position Summary. As a. B2B Customer Success Specialist. you will be the primary point of contact for 401(k) Plan Sponsors. This role requires a blend of exceptional customer support, deep financial knowledge, and direct client portfolio management. You will act as a trusted partner to our clients, leveraging your expertise to find solutions, build strong relationships, and ensure a seamless experience. Responsibilities. Deliver above-and-beyond ...
Position Summary. Horatio is looking to hire an RTA (Real-Time Analyst) to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume. The position will have high visibility to all the operations teams. Responsibilities. Time administration and attendance tracking of em...
Position Summary. We are seeking an experienced and innovative Ecommerce Site Operations Specialist to join our digital team. The ideal candidate will be responsible for the maintenance, and optimization of our e-commerce platform, ensuring a seamless, engaging, and efficient online shopping experience for our customers. Key Responsibilities. Content Management: Manage and update website content using a content management system (CMS), ensuring a...
Position Summary. We are looking for a Senior Marketing Manager who will own the end-to-end strategy and execution of all marketing efforts aimed at talent attraction. This role demands someone proactive and visionary, who brings fresh, modern ideas to recruitment marketing, not just the traditional tactics. You will report to the Head of Marketing and work closely with the Recruitment department, but ultimately take full ownership of the departm...
