Compliance Manager (SDQ)

Position Summary:

We are seeking a highly skilled and detail-oriented Compliance Manager to oversee regulatory and contractual compliance for our BPO operations. This role is critical in ensuring adherence to industry standards, including HIPAA, PCI-DSS, SOC2, and ISO27001. The Compliance Manager will work closely with the Legal, Operations and and IT Departments to maintain a robust compliance framework that protects client data, supports operational excellence, and minimizes risk.

Key Responsibilities: 

• Develop, implement, and maintain policies, procedures, and controls to ensure compliance with HIPAA, PCI-DSS, SOC2, ISO27001, and other applicable requirements.
• Partner with Legal, Operations, IT, and HR to ensure business processes and client engagements adhere to contractual and regulatory obligations.
• Lead internal compliance audits, risk assessments, and gap analyses to ensure continuous improvement and readiness for external audits.
• Monitor and assess regulatory changes affecting our clients' operations, and update compliance frameworks accordingly.
• Serve as the primary point of contact for compliance-related matters with internal teams.
• Provide guidance and training to employees on compliance requirements, data privacy, and information security protocols.
• Investigate compliance incidents and breaches, document findings, and oversee remediation efforts.
• Prepare compliance reports, certifications, and documentation required by clients and regulators.
• Support due diligence and onboarding of new clients, ensuring compliance standards are met.

Required Skills/Abilities:

• Advanced English proficiency
• Strong knowledge of HIPAA, PCI-DSS, SOC2, ISO27001, and other relevant regulatory frameworks.
• Proven ability to manage compliance programs, policies, and audits in a high-volume, client-facing environment.
• Excellent communication skills with the ability to explain complex regulations to diverse stakeholders.
• Strong organizational and problem-solving skills; ability to manage multiple priorities under deadlines.

Education and Experience:

• Bachelor’s degree in Law, Business Administration, Information Security, or related field (Master’s preferred).
• Minimum 5 years of experience in compliance, risk management, or audit within a BPO, healthcare, or financial services environment.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family, and that plays into everything we do. We know that our employees are the most important part of the team, and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page, hirehoratiord, to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spreading mental health awareness and promoting its importance. To take care of our people, we have in-house clinical psychologists.