Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Service Supervisor - Multifamily with Hines, you will oversee and coordinate all mechanical and technical support for the property with limited direct supervision.

You will ensure the building and all areas in the property meet the Willowick standard for appearance, safety, cleanliness, and overall functionality.

Responsibilities include, but are not limited to :

Manage the completion of all work orders generated from resident requests

Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met

Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives

Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks

Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency

Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance

Prepare and manage the maintenance and capital expense budget for the property

Participate in regional and firm-wide initiatives and assignments

Participate in staff’s evaluation process as needed and determined by Supervisor

Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment

Comply with all Willowick policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards and regulations

Effectively manage personnel overtime usage, audit accuracy and provide approval of personnel time sheets

Provide staff with correct equipment, tools, and training as appropriate to the property

Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling

Adjust and operate the fire alarm and life safety systems

Monitor and manage building energy use and maintain energy management programs

Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues

Ability to troubleshoot standard operations and repair problems with limited supervision

When applicable, obtain required city and / or government licenses or permits, . :

The EPA CFC Universal Certification Technician certificate

Pool & Spa Operator

If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit

Qualifications

Minimum Requirements include :

High school diploma or equivalent form an accredited institution preferred

Two or more years of property maintenance management or leadership experience in related industry

Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

Appropriate EPA Certifications for refrigerant recycling

Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations

Proven ability to train and direct others

Driver’s license to operate machinery in property

Ability to work an on-call schedule

Excellent written, verbal and customer service skills

• Compensation : $28.50 / hr - $32.00 / hr
• Benefits Information : / careers / locations / usa

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries.

We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies.

Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets.