Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Senior Business Process Analyst position is primarily focused on leading and supporting Business Process Group (“BPG”) initiatives, either supported and developed internally or externally. This role will assist with requirements analysis, process documentation and user acceptance testing while working with internal Hines IT or external vendor technology teams and firm-wide business users.

• Understand critical business functions and work with business personnel to understand pain points
• Lead and support discovery meetings with cross-functional stakeholders to share ideas and findings
  • Document results of discovery and requirements analysis
  • Create opportunities for economies of scale
  • Identify business process optimization and efficiencies
• Provide recommendations to Supervisor(s) on proper course of action for a given process using discovery findings as support
• Work with Supervisor(s) to determine what tools are best suited to produce solutions for the business need
  • Evaluate existing technology solutions and support growth in tech stack offered and supported by BPG. Where appropriate, use tools from the Hines tech stack to produce solutions
• Collaborate with Supervisor(s) on project management efforts
  • Support development of project plans by using optimal methodology
  • Update project plans and monitor project statuses
  • Undertake appropriate actions to minimize risks and failures
  • Assist in developing and implementing solutions, including user acceptance testing
• Develop and review training material of deployed tools to enable business users to be self-sufficient
• Support product owners for implemented tools, systems, or processes:
  • Coordinate with stakeholders and Supervisor(s) to construct operational plan, scalable operating procedures and establish monitoring strategy
  • Assist with change management to properly offboard to appropriate process owners
• Maintain and expand knowledge of current Hines business technology initiatives to map business needs to those solutions
• Conduct external research of real estate industry best practices (where applicable) and determine if Hines’ requirements are in line with the market. Make recommendations where appropriate

Qualifications

Minimum Requirements include:

• Bachelor’s Degree in Business Administration, Information Systems, or a related field from an accredited institution is strongly preferred
• Four or more years of experience assisting with implementing new business processes or technologies, including software testing and training
• Strong ability to perform numerical and financial calculations, analyze data to draw conclusions, and ability to articulate technical concepts to non-technical users
• Ability to execute change management while collaborating with key stakeholders across the firm
• Knowledge of the following technology products/platforms: SQL, ERP system, Microsoft, SharePoint, Smartsheet, Excel/Power Query, and flow chart software; eagerness to learn new business technology tools to utilize as solutions or collaborate with IT to develop
• Ability to create technical writeups, summaries and reports using proper format, punctuation, grammar, diction, and style
• Working knowledge of the real estate industry and ability to develop an understanding of the strategic direction of the firm
• Ability to communicate effectively with internal and external stakeholders in a professional, courteous mannerUnwavering commitment to integrity, the firm’s guiding principles and our leadership principles

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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