Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Resident Services Coordinator – Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction at our community in Jersey City. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the General Property Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to: 

• Leads by example, lives the standards and behaviors consistent with the core values and culture of the community.
• Builds brand loyalty by striving to ensure every resident interaction is positive.
• Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face.
• Maintains courteous communication with the owners, residents, their guests, and vendors.
• Serves as a point of contact for all residents and guests.
• Provides dedicated concierge services for Penthouse Units as described by management.
• Provide assistance in ensuring a seamless resident move-in experience.
• Assists with the organization and execution of resident & community events.
• Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.

Qualifications

Minimum Requirements include:

• High School Diploma or equivalent from an accredited required.
• Four or more years of experience in hospitality, property management, or service-related industry.
• Concierge experience preferred.
• Entrata Experience a plus.
• Excellent written and verbal communication skills.
• Flexible schedule, including nights, weekends and holidays.
• Pleasant phone manner.
• Thorough knowledge of local attractions and destinations.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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