Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

What we’re seeking:

Acting as the ‘face’ of Hines to our clients, this role will be instrumental in the smooth and ever-improving operation of the Hines Nordics commercial portfolio. As a result of our ongoing success, a fantastic opportunity has arisen to join our market leading team on a full-time basis to strengthen our ‘Management Services’ team in Denmark and potentially other locations. As Commercial Operations Manager you will be responsible for the operational management and supporting the strategic direction of our commercial assets. 

• Client liaison and cultivating relationships with our occupiers.
• Understanding what our clients want and, to the degree possible, ensuring we deliver.
• Lease analysis and negotiation. Working through the best package to offer to large commercial prospects.
• Driving revenue and efficiency opportunities in the managed properties.
• Driving outstanding client and customer satisfaction scores.
• Continual process improvement - fully documenting, rolling out and maintaining a strict set of procedures on ‘how to’.
• Develop a variance analysis process, to help us better understand how we perform against budget and driving improvement from analysis.
• Managing the provision of an annual maintenance CAPEX and OPEX forecasts.
• Manage the identification of energy improvement initiatives and cost plan to achieve. 
• Understand and advocate implementation of Hines global sustainability initiatives and objectives.
• Ensuring applicable training is completed (e.g. professional development, Hines Experience Academy and Customer Relationship Management).
• Maintain professionalism and compliance with applicable company policies and procedures.
• Identify opportunities, develop strategies and promote methods to mitigate risks as well as to optimize technical management strategies across the Hines Nordics portfolio.
• Upholding Hines’ ethical standards through meticulous compliance.

Qualifications

Minimum Requirements include:

• You are educated to a degree level in a business subject and preferably can demonstrate an ongoing commitment to further education, for example a master’s degree or RICS accreditation.

• You have a minimum of 3 years of practical experience in the commercial Real Estate industry.

• You will be learning the real estate lexicon, understanding what our occupier’s needs are and how we can exceed their expectations.

• Strong financial background with an understanding of the commercial terms of a real estate deal.

• You have a good command of written and spoken English and Danish.

About you:

• For you Real Estate is more than just bricks and mortar. You understand that - regardless of Residential, Office, Retail or Industrial - buildings are where people meet, and life happens.

• Proactivity is an absolute requirement. We want to be the best manager of the assets in our purview that we can – this role is fundamental to that ambition.

• Together with that proactivity is determination. If you believe you have the right strategy for an asset, you will boldly pursue it.

• Financially astute: You understand that the way our financial partners think about their investment and how managing rent levels, tenant incentives, OPEX and CAPEX directly affects this investment.

• Customer Service is to you more than just business jargon. Your draw personal satisfaction and motivation from satisfied clients, owners, and customers.

• You want to thrive in a team of diverse, intelligent, and passionate professionals, committed to continuous learning, collaboration, stakeholder management and demonstrating eagerness to deliver results as well as celebrating success when due.

• You are excited about the ever-expanding opportunities of the digital revolution, and you think creatively about making optimal use of evolving technologies.

• High attention to detail, processes and procedures, and documentation in to create an effective operational blueprint. You look to create order from the chaos. When something works you like to document it, so you can repeat it. When something doesn’t, you look to improve it next time.

• You will enjoy being part of a highly dynamic and entrepreneurial team.

What we offer: 

• Opportunity for growth – Hines is a global and robust business!
• A forward thinking and innovative environment.
• Learning, training, and development opportunities.
• Salary and a full package of additional benefits.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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