JOB DESCRIPTION

Job Title: Security

Department: Security

Supervision Exercised: NONE

Supervision Received: Director of Security, Front Office Manager, and General Manager

JOB SUMMARY

To patrol hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the duties as assigned and according to hotel standards.

JOB DUTIES

• Provide 24 hour Security Coverage to the hotel; i.e. patrols lobbies, corridors, and public area rooms.
• Provides 24 hours Security Coverage during all special events preventing harm or injury to hotels guests or premises.
• Confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Completes incident/investigations report to security incidents and forwards reports to the appropriate management personnel.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects disruptive individuals from the premises, and cautions careless persons in order to avoid accident or injury.
• Provides assistance for accident victims and completes accident reports; contacts emergency medical personnel, if necessary.
• Responds to medical emergency, if necessary. May be required to conduct CPR or First Aid as the first to arrive upon the scene.
• Notifies staff of presence of persons with questionable reputations.
• Responds to guest requests for assistance regarding operation of room safes.
• Investigates incidents of fighting, theft, or vandalism on hotel property.
• Responsible for distribution and inventory of hotel keys and radio equipment to authorized personnel.
• Inspects employees’ packages when entering and exiting the hotel under the direction of Human Resources.
• Completes guest incident reports and investigates when necessary, then distributes to appropriate management personnel.
• Completes accident/incident reports regarding injured employees or guests on the hotel premises.
• Secures housekeeping when money is left in the room.
• Responds to emergency alarms within the hotel and investigates the probable cause.
• Notifies the appropriate personnel of the status and the conclusion of the investigation.
• Provides escort to employees to their car after hours.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Must be able to clearly communicate in English with guests, visitors, management and co‑workers to their understanding in person
• Must be able to provide legible communication and directions
• One year of related experience and/or training; or equivalent combination of educations and experience.
• Some training in hospitality industry.
• Ability to apply common sense understanding to carry out simple one or two step instructions.
• Ability to deal with standardized situations with only occasion or no variables.