Administrative support – general 

Provided administrative support to Hilton Sacramento Arden West:

Established and maintains accurate files and trace system for the hotel

Maintains Delphi system certification requirements

Distributes group resumes/BEO and all other pertinent customer communication to insure service

Answers calls, uncover client needs and forward calls to appropriate sales team member

Maintains and orders office supplies and sales collateral as needed and within budget

Administrative support – SALES 

Provides administrative support to the Group Sales Managers:

Verifies and communicates group daily event guarantees

Places follow-up calls to clients upon completion of events, sends thank you and comment card. 

Maintains rapport with competitive hotels catering staff to align hotel to receive overflow referrals

Completes RFP accordingly and timely

Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when assigned this duty by DOS&M)

administrative support – catering

Provides administrative support to the Catering Sales Managers:

Generates and distributes Banquet Event Orders

Maintains Banquet Event Orders

Prepares weekly event packets and distributes to all department proper to weekly BEO meeting

Coordinates the BEO meeting with all departments to ensure professional execution of events

Coordinates events

Works closely with Food & Beverage Managers/Supervisors and Banquet Staff at both hotels to ensure all details are followed as specified by client

Assists with any event changes and special catering related requests

Verifies timely completion of contract, credit applications and billing procedures

Experience

 Two year’s administrative experience or any combination of similar education and experience

Language Skills: Read, write and speak English fluently. Ability to communicate effectively and professionally with other business departments, guests and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Technical Skills: Computer skills, including spreadsheets, word processing and email. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form. 

Other Skills & Abilities: Experience in meeting deadlines and multiple priorities of business demands as required. Possess basic knowledge of business contracts. Able to work with general supervision. Operate office equipment such as, but no limited to, printers, fax machine and copiers.

Source: Hospitality Online