Position Purpose:

Assists in the direction of all Housekeeping activities ensuring compliance with Hilton's Brand Standards of products and services.

ESSENTIAL FUNCTIONS

• Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.
• Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
• Select and train Housekeeping team members in proper work procedures and techniques.
• Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labling of hazardous supplies in accordance with the Hotel's Hazcom program.
• Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.
• Review current standards and introduce hotel-wide changes such as those affecting room amenity set-ups.
• Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
• Monitor inventory of keys.
• Other duties as requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.
• Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to read/understand memorandums and financial reports.
• Ability to supervise a team consisting of a large number of people.
• Knowledge of the housekeeping industry and trends within the Housekeeping field.