Department: Housekeeping Reports to: Executive Housekeeper

Position: Housekeeping Manager Status: Exempt

Position Summary:The primary function of the Housekeeping Manager is to manage the hotel housekeeping staff and their activities in order to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and employees, under the supervision of the Director of Housekeeping.

Accountabilities: The results expected from this job are maintaining an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control through problem solving, and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.

Qualification Standards

Education & Experience:

• At least 3 years of hotel housekeeping experience required.
• At least 1 year of housekeeping supervisor experience required.

Tools & Equipment:

• Computer, copier, scanner, other office equipment, telephone, two way radios
• Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand for long hours and walk long distances without fatigue
• Ability to bend, stretch, stoop, and reach repeatedly without difficulty
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English; other languages beneficial
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Supervise and ensure completion of all duties of Housekeeping staff
• Log all requests and confirm completion
• Maintain key control
• Balance and prepare individual paperwork for closing of shift
• Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
• Notify room attendants of any deficiencies found in the room and note on the attendant’s board
• Return room attendant to correct deficiencies when applicable
• Re-inspect corrected rooms
• Check appearance of all employees to ensure compliance with New Castle Standards of Appearance
• Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager
• Submit maintenance reports/requests to the Engineering department
• Confer with Guest Services regarding information about discrepant rooms via phone or in person
• Physically check discrepant rooms when needed
• Clean guest rooms when needed
• Inspect room attendants’ closets/carts/sign board at the end of the attendants’ shift
• Supervise and inspect night attendant’s duties
• Inspects Laundry room daily
• Check for overloading of washers/dryers
• Inspection of lint traps to ensure cleaning every 6 hrs
• Check for cleaning of Laundry area
• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights
• Completes inspections of all public areas, offices, washrooms, back of the house. Etc.
• Inspects equipment to ensure proper cleaning and maintenance
• Inspect guest rooms for quality and cleanliness
• Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
• Prepare department payroll weekly
• Check and respond to electronic communications in a timely fashion
• Must be able to perform all department duties

Marginal

• Oversee Housekeeping Department in absence of Director of Housekeeping
• Opening and Closing duties
• Supervise Staff
• Attend meetings as requested
• Give directional assistance to guests
• Team player who sets a positive example for others
• Other duties as required

All New Castle employees are special safety and security agents and, whenever possible, are to report of correct and safety or security deficiencies. They are to be constantly on the alert for any unsafe or unsecured areas which bay threaten the wellbeing of guest or fellow employees or the maintenance and security of the hotel property and react accordingly.

This hotel functions 7 days a week, 24 hours a day. All employees must realize that we schedule as business dictates.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/ or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

Employee Name (Please Print) Supervisor Name (Please Print)

Employee Signature Date Supervisor Signature Date

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Night shift
• Rotating weekends
• Weekends as needed

Application Question(s):

• How many years of housekeeping experience do you have?

Work Location: In person