Job Summary:

We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. This role involves interacting with guests, handling inquiries, and ensuring a positive experience for all visitors.

Responsibilities:

- Greet guests in a friendly and professional manner
- Answer phone calls and direct them appropriately
- Check guests in and out of the hotel
- Assist guests with inquiries and provide information about the hotel services
- Handle reservations and cancellations
- Process payments and maintain guest accounts
- Resolve guest issues promptly and efficiently

Requirements:

- Experience in a front desk or customer service role preferred
- Proficiency in phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Bilingual or multilingual abilities are a plus
- Strong customer service orientation with a focus on guest satisfaction
- Ability to handle stressful situations with professionalism and courtesy

Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in guest relations and customer service will shine.

Job Types: Full-time, Part-time

Pay: $13.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Cincinnati, OH 45246 (Required)

Ability to Relocate:

• Cincinnati, OH 45246: Relocate before starting work (Required)

Work Location: In person