Elite Resort Group, Inc. is looking for one full-time Overnight Front Desk Agent/Night Auditor. This position will be located on Hilton Head Island, SC. The position will be non-management, and hourly paid. Weekend shifts will be required. The full-time position will be eligible for benefits.

Responsibilities and Duties

Examples of responsibilities and duties are listed below:

-Process all guest check-ins by confirming reservations, assigning room, issuing and

activating room key.

-Process all payment types such as room charges, cash, checks, debit, or credit.

-Process all check-outs including resolving any late and disputed charges.

-Answer, record, and process all guest calls, messages, requests, questions, or concerns.

-Coordinate with Housekeeping to track readiness of rooms for check-in.

-Communicate parking procedures to guests/visitors and supply guests with directions and information regarding property and local areas of interest.

-Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

-Complete designated cashier and closing reports in the computer system.

-Balance and drop receipts according to Accounting specifications.

-Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

-Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

-Welcome and acknowledge all guests according to company standards; anticipate and

address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

-Develop and maintain positive working relationships with others.

-Comply with quality assurance expectations and standards.

-Stand, sit, or walk for an extended period of time.

-Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

-Perform other reasonable job duties as requested by Supervisor/Manager.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person