34 Guest service agent Jobs in Las Vegas, NV
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Hilton Grand Vacations is Hiring a Guest service agent Near Las Vegas, NV
Job Description
Working at HGV...
Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers.
If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.
About the role
As an Inbound Call Transfer Agent, you'll use your interpersonal skills and positive demeanor to help future guests fulfill their vacation dreams.
Your role will involve connecting with potential guests over the phone, qualifying, and selling our discounted vacation packages to preview of our luxurious resorts.
Key Responsibilities
- Sell mini-vacation packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound environment
- You will use the skills learned in training to overcome objections and close the sale
- Distributes only HGV-authorized information and ensures that information is accurate.
- Maintain a positive and motivated demeanor especially when interacting with Hilton guests, co-workers, supervisors, and managers.
Why Team Members Love Working Here?
- Get your earned pay any time before payday through DailyPay*
- Medical, Dental, Vision, and 401(k) w / company match starting on Day One
- Generous Vacation Time Off Program and Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
Job details
You will work in an hourly base plus commission environment and receive excellent training to help you build your skills and meet your sales goals.
Top performers earn an average of $100,000 per year.)
- Training Schedule : Paid training is provided for 3 weeks and is from 8 : 00 a.m. 4 : 00 p.m. Monday through Friday.
- On-site position
Qualifications
What Are We Looking For?
To fulfill this role successfully, you must possess the following minimum qualifications and experience :
- High school graduate or equivalent experience
- 1 yr. previous sales experience and / or telesales experience is preferred
- Strong typing skills and computer proficiency
- An engaging, outgoing personality and passion to help others make the dream of vacation ownership possible.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
- Timeshare background is a plus
- Prior experience in an Inbound or Outbound Sales Call Center environment
- Proficient in Microsoft Office including Outlook and Word
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2022 and 2023, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s Best Adoption-Friendly Workplaces list, becoming a Great Place to Work® certified company in 2022.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Please contact us to request accommodations.
Last updated : 2024-04-28
Job Summary
Full Time
Accommodations
$28k-37k (estimate)
03/31/2024
04/29/2024
hiltongrandvacations.com
MIAMI BEACH, FL
1,000 - 3,000
2011
EVA BORSOS
$200M - $500M
Accommodations
Related Companies
The job skills required for Guest service agent include Microsoft Office, Futures, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.
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