The Hilton Garden Inn Pittsburgh Southpointe is looking for a Director of Operations/Rooms Division Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. 

As Director of Operations you will be responsible for managing and supervising all operational aspects of the hotel. This includes overseeing the front desk, night audit, housekeeping, and facilities teams. You will ensure that all departments are functioning efficiently and providing high-quality service to guests while maintaining the operational and service standards. The Director of Operations plays a vital role in ensuring the smooth operation of the hotel and restaurant, enhancing guest satisfaction, managing financial performance, and driving operational excellence. You will be leading and motivating the team to deliver exceptional service and achieve the hotel and Piatt Hotel Group's goals and objectives.

Some duties of the the Director of Operations will include:

• Train associates and managers in each department. 
• Ensuring exceptional guest experiences by establishing and maintaining high service standards, monitoring guest feedback, and taking appropriate actions to address any issues or concerns promptly. 
• Conduct regular inspections, implement corrective actions when necessary, and ensure compliance with health, safety, and security protocols to ensure that the hotel meets or exceeds brand standards, as well as local and international regulations.
• Optimizing process by analyzing operational data, identifying areas for improvement, and implementing strategies to increase efficiency and productivity across all departments.
• Act as systems matter expert in all rooms related platforms (OnQ, R&I, GRO, Quore in addition to others)
• Assist General Manager in times of emergencies or unforeseen situations. 
• Work closely with Revenue Manager and VP of Sales to provide insights and recommendations based on industry trends, guest feedback, and market analysis.
• Promote teamwork and associate morale.
• Ensure that the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Assist with onboarding new employees, benefits enrollment, ensuring required training is assigned and completed.
• Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
• Ensure billing is reconciled and follow accounting policies.
• Assist in the development of requests and budgets for CAPEX.
• Support other leadership team members and/or managers when needed.

Required Skills:

• Highly organized, solid oral and written communication skills
• Ability to work autonomously and sell effectively
• Leadership skills
• Trustworthy and results-driven
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent business and analytical skills
• The ability to handle multiple tasks in a fast-paced business environment.
• Willingness to participate in community-driven events, charities, chamber of commerce and other local organizations.

Education and Experience:

• High School diploma or equivalent
• Hotel supervisory experience required
• Minimum of 2 (two) years Front Office Manager experience
• Minimum of 1 (one) year in revenue management
• Hilton experience and systems experience preferred but not required

Benefits:

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking and Team Member Travel Perks/Discounts.

Equal Opportunity Employer