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The Assistant Guest Service Manager leads the hotel’s front desk and guest services team. Assistant Guest Service Manager must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Assistant Guest Service Manager must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behaviour. The primary responsibilities of an Assistant Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modelling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.
Source: Hospitality Online
Full Time
$44k-66k (estimate)
03/23/2024
04/09/2024
The job skills required for Assistant Guest Services Manager include Customer Service, Guest Service, Communicates Effectively, Promotion, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Guest Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Guest Services Manager positions, which can be used as a reference in future career path planning. As an Assistant Guest Services Manager, it can be promoted into senior positions as a Hotel Manager Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Guest Services Manager. You can explore the career advancement for an Assistant Guest Services Manager below and select your interested title to get hiring information.