Do you enjoy working with people? Do you have a spirit to serve? Then come join the Brighthearted™ team at the Hilton Garden Inn - Dover! We are currently interviewing for Guest Service (Front Desk) Agents.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room

· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

· Maintain a professional appearance and demeanor at all times

· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

· Receive, input, retrieve and relay messages to guests

· Act as Manager on Duty in the absence of Senior Management

· Respond to all emergencies in a calm and professional manner

· Enroll guests into programs as required

· Go “Above and Beyond”, always looking to be proactive and make each guest experience the best it can be

* Strive to be a "legendary" Team Member, proud of working for the #1 hotel in Dover and the Top hotel company in the world!

· Other duties as assigned

This position will require scheduling flexibility. Typical shifts are 3p-11p and 7a-3p but may be mid-shifts as well such as 12p-8p. Weekends and holidays will be required. Must be willing to cross-train and work Night Audit (11p-7a) as needed to help the Team. Please DO NOT apply if you are unwilling or unable to learn Night Audit. We will also consider flexible shifts/hours to accommodate your schedule. THIS POSITION WILL BE DAYS AND EVENINGS, INCLUDING WEEKENDS!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristics protected by law.

We offer full time associates (avg 30 hrs/week) Medical, Health, Dental, Vision benefits and Life Insurance. We also have short and long term disability, supplemental life insurance, pet insurance, attorney assistance, and other benefits available as well as daily staff meals! As a Hilton Team Member, you are also provided with industry travel discounts!

What are you waiting for? Send your resume today for immediate consideration! Please apply in person or send resume ONLY. Phone calls for this position will not be accepted. Due to the large volume of applications received, we will not be able to update individuals on the status of their application.

Welcome to Our Garden!

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Night Audit: 1 year (Preferred)
• Hilton: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)
• ABC (Alcohol serving) (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person