Join our team and receive an onboarding bonus of $600! $300 will be paid at the end of the first 30 days of employment, and an additional $300 will be paid after 90 days of employment.

Do you possess a commitment to excellence and the drive to make a positive difference in everything you do? Are you looking for a great company that has great benefits, offers great pay, and has an amazing support team? Then we would like to talk with you! MCR believes in empowering our team with the values, tools, and resources necessary to achieve success for our owners, team members and 100% satisfaction for our guests.

We currently have an exciting opportunity for a Night Auditor and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

The Night Auditor assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

Responsibilities:

• Check guests into and out of the hotel in an accurate, speedy, and courteous manner
• Handle all payments received whether they are cash, credit card, checks, or traveler’s checks
• Balance and verify all monetary transactions in the appropriate accounts
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
• Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
• Resolve escalated guest relations issues when needed
• Answer inquiries pertaining to hotel policies and services
• Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Positively represent and promote the property
• Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies
• Properly compile, complete, and distribute reports to management and team as directed
• Report any maintenance, security, or safety issues
• Other Duties as Assigned

Requirements:

• High school diploma or equivalent
• Front desk experience preferred, but will train the right fit
• Experience with the brand a strong plus
• Highly motivated and self-directed
• Exceptional customer service skills required
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• A can-do attitude and a hands-on approach
• Ability to work overnight hours. This is primarily an overnight position
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

What We Offer

• We offer medical, dental, and vision insurance to our full-time team members
• 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Incentive-based bonuses
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: One location