About us

Hilton Garden Inn and Homewood Suites Hotel is a small business in Summerville, SC. We are professional, agile and our goal is to create heartfelt experiences from check-in to check-out, while developing hospitality leaders. .

Our work environment includes:

• Modern office setting
• Food provided

FRONT DESK SUPERVISOR

A key participant in the mission to deliver service in a friendly, courteous, and helpful manner; The Welcome Desk Supervisor, will oversee and provide supervision and direction for all Welcome Desk activities of the hotel to ensure outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The Welcome Desk is the central hub of any hotel and specifically of Canopy Central – where guests will go to get information on the local neighborhood favorites, things to do, and what to eat/drink. This person will need to guide the team of Welcome Enthusiasts to provide the most detailed information to our guests and seek their individual needs. This individual will be a major support on afternoon weekend shifts so having these schedule expectations is crucial.

Here are some of the tasks you will complete on a daily basis:

• Oversee Welcome Enthusiasts and assist with all tasks of being a Welcome Enthusiast
• Perform all check-in and check-out tasks
• Inform customers about payment methods and verify their credit card data, verify correct authorizations have been obtained
• Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Promote, track, and encourage Hilton Honors enrollments and acknowledgments
• Welcome guests upon their arrival and assign rooms based on hotel availability and guest loyalty
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to guest complaints in a timely and professional manner, assist wherever possible when a Manager is requested
• Liaise with our housekeeping and engineering staff to ensure all rooms are clean-stay ready.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
• Communicate all issues between shifts with the fellow leadership team

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person