2 Tickets & Guest Service Supervisor Jobs in Anchorage, AK
SORT BY
H
H
Tickets & Guest Service Supervisor
$33k-43k (estimate)
Full Time | Sports & Recreation
10 Months Ago
Hilltop Ski Area is Hiring a Tickets & Guest Service Supervisor Near Anchorage, AK
Position Summary
Supervises ticket office and retail store selling ski, snowboard, and bike related lines of merchandise by performing the following duties personally or through subordinate employees. Directly supervises 5-8 employees in the Ticket Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Ticket Office employees; planning, assigning, and directing work; appraising. performance; rewarding and disciplining employees; addressing customer complaints and resolving problems. Duties also include maintaining tickets products for point of sale (POS) software, ticket pricing, and product availability.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Participates in interviewing job applicants and conducts orientation of new employees. Plans and prepares work schedules and assigns employees to specific duties.
- Formulates pricing policies on merchandise according to requirements for profitability of store operations.
- Coordinates sales promotion activities and prepares or directs workers preparing merchandise displays and advertising.
- Supervises employees engaged in sales work; taking of inventories; reconciling cash with sales receipts; keeping operating records and preparing daily record of transactions for Accounting Clerk; or performs work of subordinates, as needed.
- Assists in ordering merchandise or prepares requisitions to replenish merchandise on hand. Manages and counts retail inventory monthly.
- Ensures compliance of employees with established security, sales and recordkeeping procedures and practices.
- Answers customer's complaints or inquiries.
- Interprets and communicates operating policies.
- Operates computer to access e-mail, electronic calendars, and other basic office support software. Proficient in Microsoft Office, Excell, Outlook.
- The ability to learn POS software, Axess. Familiarization with the foundational working of a database system and processes.
- Maintains POS Axess system, ticket/tariff building & structuring, ticket sale promotions. Monitor RDIF (ticket) quantities, and reorder RDIF cards as needed.
- Able to work Nights, Weekends, and Holidays during the winter and summer season.
- Must be detail-oriented, highly organized and possess strong time management and customer service skills.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma or GED
- Three years of related management experience
- Must pass a pre-employment background check.
- Able to exchange non-routine information using tact and persuasion as appropriate.
- Professional oral and written communication skills
- Strong computer Skills
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Sports & Recreation
SALARY
$33k-43k (estimate)
POST DATE
07/22/2023
EXPIRATION DATE
05/05/2024
WEBSITE
hilltopskiarea.org
HEADQUARTERS
ANCHORAGE, AK
SIZE
25 - 50
TYPE
Private
CEO
STEVE REMME
REVENUE
$10M - $50M
INDUSTRY
Sports & Recreation
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
