Job Summary:

The Regional Service Manager (RSM) is responsible for mentoring and training on-site service team members as well as ensuring compliance to company policies for maintenance. Additionally, the RSM will meet with and present various recommendations to owners and senior leadership, assist in developing scopes of work, managing vendor (supplier) relations, and analyzing properties with respect to capital needs, budgeting, and maintenance. This position requires regular, frequent travel across the Southeast.

Essential Responsibilities:

• Conducts annual maintenance inspections to company standards as necessary, completing the process by ensuring that all steps of the inspection for himself and all Service Managers, where applicable, are complete and reported to leadership.

• Lead on-site maintenance staff in the diagnosis of problems and repairs related to HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structure, and appliances. Schedule preventive and floating maintenance, if applicable.

• Schedule and conduct training workshops and classes, including tracking the registration process through final close-out of all classes in the current Learning Management System (LMS). Assign and work with Director of Facilities, where applicable, to conduct and track classes.

• Assist the Regional Property Manager (RPM) with the annual budget process providing subject matter expertise for maintenance-related items.

• Evaluate suppliers and their services on an annual basis based on quality, customer service and pricing.

• Assist in the interview process for Service Managers to help assess the candidate's technical qualifications and cultural fit within the organization's maintenance team. Provide a post-interview written report on the Candidate's qualification for the position to the hiring manager.

• Supports community and the RPM with associate training, coaching and discipline.

• Perform other tasks as directed.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.

Working Conditions:

• Persons work in an outdoor environment with regular exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands:

• Persons must be able to physically access all exterior and interior parts of the property and amenities.

• Persons must be able to push, pull, lift, carry, or maneuver weights of up to seventy-five (75) pounds independently and two hundred (200) pounds with assistance.

• Persons perform regular activities requiring stooping, bending, and lifting where back support belts, gloves, and other protective or supportive clothing may be necessary.

• Routine travel may be required within and outside of assigned geographic area to attend training programs and other business meeting, perform due diligence or site inspections, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Required Licenses or Certifications:

• Current driver’s license and automobile insurance
• Other license and/or certifications as required by state law
• Environmental Protection Agency (EPA) certification preferred
• Certified Pool Operator (CPO) certification preferred

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, to create and make presentations to senior managers and staff.
• Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.

• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.

• Demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.

• Demonstrated sensory capability to detect odors and hear sounds necessary to detect, diagnose, and repair machinery.

• Employment history that demonstrates the application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques.

• Licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. may be required, based on the assigned portfolio of properties, but preferred for any geographic assignment.

• High school diploma or equivalent is required, college degree preferred.

• Minimum of five years previous experience in property management maintenance, other building maintenance or related trade is required.

NOTE:

This document describes the general nature and level of work required of people assigned to this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. The employee must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.