Job Title:

Director, Sales Account Management

Job Description

**Director, Sales Account Management, Retail Vertical**

At Concentrix Catalyst, we partner with the worlds most customer-obsessed companies to conceive, engineer, and deliver pioneering CX transformation solutions that power our clients success. Our teams are experienced, dynamic, and collaborative with a passion for how technology is transforming the world.

An exciting opportunity exists for a proven executive in a client-facing role to join a dynamic team with a focus on strategic enterprise account growth for our CX engineering solutions. If you thrive on creatively partnering with clients on their business challenges in a rapid growth services company, this role is for you. This position will have oversight for a select number of fast-growing core accounts.

The right candidate will come from a global digital transformation services company and will have the capacity to represent a broad range of solutions across business strategy, experience design, software engineering, automation, and operations. Candidates must have experience interfacing and expanding relationships with business decision makers and CXOs. Experience within the industry is required and strategic account management skills along with a strong network inside target accounts are desirable for this role.

**You will be responsible for:**

Understanding the CX and digital transformation landscape.

Understanding the Concentrix Catalyst offerings and the value it creates for clients.

Creating and maintaining strong relationships with business decision makers.

Delivering sales presentations to decision makers.

Planning and identifying opportunities that can drive account growth.

Working with the account team to formulate and maintain the Account Growth Plan.

Coordinating responses to RFI/RFPs.

Coordinating with sales, pre-sales, technical, and delivery teams to drive positive outcomes.

Owning the P&L and financials.

Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).

**Your skills and requirements will include:**

10 years prior work experience in a strategic consulting or software development services company.

Possess the financial and business acumen to build compelling account-growth plans.

A confirmed ability to develop and lead CX Transformation conversations across a broad spectrum of C-level executives and buyers.

Robust knowledge of the client/industry space.

Consultative Business Development mentality and approach.

Demonstrable expertise in driving business activity, able to think outside of the box, but target driven and focused to deliver outstanding outcomes for our clients.

Previous experience achieving revenue targets and strategic growth.

Hardworking, with exceptional presentation and communications skills.

Good team building and customer service skills that can help drive satisfaction.

Negotiate effective commercial terms and agreements.

Bachelors degree in a STEM discipline would be advantageous.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .