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Highnote was founded in 2020 by former executives from Braintree, PayPal, Lending Club, and Visa with the goal of simplifying payments for emerging enterprises with an all-in-one card issuance and full-stack acquiring platform. In other words, Highnote connects merchants and businesses to the most advanced virtual payments platform - the industry’s first built-for-purpose unified solution for virtual card issuing - extensible through developer friendly open APIs capable of handling the most complex payment processing business flows. Our mission is to help merchants and businesses grow by accelerating their digital transformation with innovative virtual payments products.
Since launching the company in October 2020, Highnote has raised over $90m in funding from Oak HC/FT, Costanoa Ventures, and XYZ Ventures (among others) to help accelerate their time to market and growth. Also invested in Highnote is Bill Ready (current CEO at Pinterest, and former President of Commerce at Google along with former COO of Paypal, and CEO of Braintree and Venmo) and Renaud Laplanche (Co-Founder & CEO of Upgrade, and former Co-Founder & CEO of Lending Club.)
Highnote is headquartered in San Francisco and currently has remote team members in Chicago, Atlanta, Dallas, and New York City. The team is currently 95 people and growing!
You will be part of our founding sales team and have the opportunity to help build this function from the ground up. As one of our first Customer Success Managers, you will be responsible for the post sales life cycle of Highnote’s customers, enabling their long term success. The Customer Success Manager role will be crucial to Highnote’s success as well as they will ensure that programs hit the ground running, but also serve as the constant connective tissue to customers ensuring that Highnote’s continued investment in our world class platform remains aligned to solving our customers’ most pressing needs.
Full Time
09/30/2022
11/03/2022
gohighnote.com
Jeffersontown, KY
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.