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Enrollment Customer Service Counselor (Pool Posting)
Marietta, GA Type : Full-Time Posted : 06 / 25 / 2021 Enrollment Customer Service Counselor (Pool Posting)
Job ID : 227750
Location : Marietta, Georgia
Full / Part Time :
Regular / Temporary : Regular
Job Summary
Assists students, prospective students, parents and / or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions.
Collaborates with Enrollment Services Division staff members to provide exemplary customer service.
Responsibilities
Required Qualifications
Educational Requirements
High School diploma or equivalent
Required Experience
Preferred Qualifications
Additional Preferred Qualifications
Bilingual preferred
Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related field
Preferred Experience
Prior experience in enrollment services at an accredited institution of higher education is preferred
Knowledge, Skills, & Abilities
ABILITIES
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude High level of empathy and ability to deal with difficult and confidential situations Able to deal with multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.
e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity / Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran.
Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007.
Participant ID : 61415
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Standard Enhanced
To apply, visit
jeid-4b46c684e9a60a4da4850ea5a63b2306 Enrollment Customer Service Counselor (Pool Posting) Kennesaw State University Marietta, GA To apply, please send all application materials to :
Kennesaw State University
GA *Please be sure to read the job posting carefully and submit all required information.*
Last updated : 2024-05-14
Full Time
$38k-46k (estimate)
05/16/2024
06/06/2024
The job skills required for Enrollment counselor include Customer Service, Microsoft Office, Problem Solving, Verbal Communication, Time Management, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Enrollment counselor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enrollment counselor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enrollment counselor positions, which can be used as a reference in future career path planning. As an Enrollment counselor, it can be promoted into senior positions as an Enrollment & Billing Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enrollment counselor. You can explore the career advancement for an Enrollment counselor below and select your interested title to get hiring information.