Part-time Enrollment Customer Service Counselor at KSU, Marietta Campus Find your wings at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists students, prospective students, parents and/or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions. Collaborates with Enrollment Services Division staff members to provide exemplary customer service. Works a part-time schedule

Responsibilities

1.Monitors the departments phones, voice mail and e-mail systems

2.Responds to inquiries from students, prospective students, parents and/or guardians regardingAdmissions, Registration and Financial Aid timely and accurately

3.Documents communications interactions and information according established guidelines

4.Escalates inquiries to appropriate personnel per guidelines

5.Makes outbound calls for various campaigns

Required Qualifications

Educational Requirements

High School diploma or equivalent

Required Experience

Previous experience in a customer service role

Preferred Qualifications

Additional Preferred Qualifications

Bilingual preferred

Preferred Educational Qualifications

Undergraduate degree from an accredited institution of higher education in related field

Preferred Experience

Prior experience in enrollment services at an accredited institution of higher education is preferred

Knowledge, Skills, & Abilities

Working knowledge of and abides by the regulations of the Family Education Rights and

Privacy Act (FERPA)

Must be able to work in a fast-paced work environment, demonstrated ability to manage

time and proven ability to achieve set goals and have a strong customer service attitude

High level of empathy and ability to deal with difficult and confidential situations

Able to deal with multiple tasks or projects at one time meeting assigned deadlines

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment,

technology, organization, communication (verbal and written), time management, project

management and presentation skills

Proficient with computer applications and programs associated with the position (i.e.

Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

No, this position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Background Check

Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf