Are you a dedicated and results-driven leader looking for an opportunity to lead a team of professionals in a reputable establishment by using your expertise in planning, staff development, and cost control? Let us lead to way to your new career, apply today!

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.

The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.

We offer a very competitive Benefits Package including but not limited to:

• Low-Cost Health Insurance – Full and Part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.
• Tuition Reimbursement annually.

Responsibilities:

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Provide superior customer service to all customers: greeting, assisting, selling and thanking each customer.
• Assist with the hiring, training and development of store employees.
• Motivate, encourage and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Assume responsibility for special assignments and projects as needed.

Qualifications:

• High School Diploma or equivalent preferred
• Successful completion of store training
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Computer literacy
• Strong food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire.
• Focus on customer service and commitment to teamwork.
• Effective communication skills, with the ability to communicate with employees, customers and vendors.
• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient
• Ability to lift to 50 lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products, etc.
• Spend the majority of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Expected hours: No more than 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Ellicott City, MD 21043: Relocate before starting work (Required)

Work Location: In person