Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for an HR Technology, EDI Specialist.

Position Summary:

Higginbotham is seeking a Data/EDI (Electronic Data Interface) Specialist to join our HR Technology/Employee Navigator team. With assistance, the Data/EDI Specialist is responsible for carrying out various aspects of that software implementation and ongoing support process, including data analysis/audits, EDI configuration, testing, training, and presentation of their work to customers.

Essential Tasks:

• Create and configure new and existing EDI files for new and existing customers on Employee Navigator
• Solve and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audit own and others data/EDI work to ensure proper results/functioning.
• Work with Data/EDI Specialist to learn quality assurance basics and assist Data/EDI Analyst with development of projects.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Develop root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed. Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Anticipate and respond to customer support questions as assigned and working directly with customers, as requested.

Specific Knowledge, Skills and Abilities:

• Associate’s, or Bachelor’s degree, or equivalent work experience
• Proficient with MS Office Suite
• Experience working with database applications
• Attention to details and deadline-oriented approach needed
• Exceptional interpersonal skills and telephone demeanor
• Ability to maintain a high level of confidentiality
• 2-3 years of EDI configuration experience in Employee Navigator or comparable system. preferred
• 1-3 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors
• Licensure in Life and Health Insurance preferred

Location:

• Position can be located at any of our offices or
• Fully remote opportunities for qualified candidates