You haven't searched anything yet.
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for an ERC Team Lead for our Fort Worth office.
Summary: Responsible for ensuring the ERC team has the knowledge, tools, and resources to serve employees and employers. This individual will create and maintain best-practice approaches and documentation, evolve processes, and provide input to the production management function while driving innovation, process improvement, and knowledge management. Manage IVR systems, ERC queues, and employee training. Works with a variety of enrollment systems and tools including paper and electronic. Take employee calls as needed during peak volume time. Backup for COBRA Administration. Additional administration as needed.
Essential Tasks:
Experience and Education:
Specific Knowledge, Skills and Abilities:
Location:
Compensation:
Perks & Benefits:
Full Time
$87k-111k (estimate)
05/18/2024
07/14/2024