Hidden River Credit Union is seeking full-time Member Service Representatives for the Pine Grove, Pottsville, and Orwigsburg Branches.

A Member Service Representative must display a positive attitude, excellent communications skills, and member service abilities. Prior work experience of 5 year is preferred.

Our culture is based in providing exemplary service as we strive to continue to grow our membership base in Schuylkill County. We are seeking remarkable employees with a customer-service mindset who have a positive attitude, excellent communications skills, and a member-friendly approach. Member Service Representatives shape every member interaction and hold the pivotal role of ensuring member satisfaction and retention.

Our mission is to excel at providing members with affordable, high-quality products and services with exceptional member service that meet all their financial needs. The foundation of the mission is firmly established in the credit union philosophy of “People Helping People” and it is the objective of every member of the board of directors, all committees, management, and staff.

Locations:

• Pottsville
• Orwigsburg
• Hometown
• Pottsville

Schedules:

• 40 hours a week, rotational Saturdays.

Qualifications:

• Prior work experience 5 year is preferred.
• General and business knowledge equivalent to a high school diploma.

Education:

• High school diploma or equivalency certificate (GED) required.

Experience:

• Cash handling: 5 year
• Banking: 5 year
• Customer service: 5 year

Responsibilities:

• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Accurately handles members financial transactions according to Credit Union policies, procedures, and guidelines.
• Receiving and processing deposits, checks, payments, and other financial transactions in an accurate and timely manner.
• Answering, addressing questions, and transferring phone calls.
• Provide clear direction for members needs by utilizing listening, communicating and problem-solving skills.
• Performs member service activities and responsibilities.

Part-Time Benefits:

• Health, Dental & Vision Insurance
• Competitive pay
• Excellent 401K
• Paid-Time-Off
• Opportunities for advancement in a friendly, inclusive, and team environment.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 5 years (Required)
• Banking: 5 years (Required)

Ability to Relocate:

• Pottsville, PA 17901: Relocate before starting work (Required)

Work Location: In person