00015 Store Support Center
LE_301 Hibbett Retail, Inc.Job Title: Analyst, Quality Assurance
Department: IT
FLSA Status: Exempt
Reports To: Manager, QA and Compliance
SUMMARYThe Analyst, Quality Assurance is responsible for developing, managing, and executing the quality assurance program at Hibbett I City Gear. The quality assurance program will cover all aspects of the Hibbett I City Gear environment. Ensures that the final product observes Hibbett I City Gear’s quality standards, taking a deep dive into a program or service to uncover bugs, errors, and issues.
ESSENTIAL DUTIES AND RESPONSIBILITIESDocument test cases. Perform and document risk analysis. Record test progress and results. Create test plans.
Define and implement IT quality standards, processes, and procedures. Train and mentor team on IT quality standards.
Develop working knowledge of all systems and applications involved in QA testing activities.
Manage entire QA process. Ensure that all environments, systems, and personnel are in place prior to start of QA process. Coordinate all testing efforts including non-QA team member responsibilities. Manage relationships with internal and external resources including reporting results and disseminating responses. Report activities to all parties involved in the QA process. Execute QA testing activities as needed.
Conduct regular quality system audits and work collaboratively to improve compliance.
Initiate corrective action processes resulting from quality reviews, audits, or any other means of problem identification.
Oversee Document Control and training of team for updated / new procedures.
Develop and maintain a measurement capability to support management information needs on IT service delivery performance.
Develop reporting capabilities and data collection standards to analyze defect data to identify trends and proactively work to improve quality.
Communicate the status, results, and impacts of corrective actions to the appropriate
stakeholders.
Develop and maintain a process to identify, monitor and control risks to IT service delivery. Develop and maintain a process to ensure the requirements of projects and products are delivered in the associated work products.
Develop and lead auditing plans for work in-process and finished projects, throughout the development life cycle up to and including implementation.
Ensure resolution of corrective actions is accomplished in a timely manner using sound
methods for root cause analysis, short term remediation, and permanent solutions.
Participate in and review design control activities. Champion continuous improvement efforts to meet or exceed quality objectives.
Develop standards and procedures to determine product quality and release readiness.
Discover bugs, issues, and errors in software.
Protects the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
SUPERVISORY RESPONSIBILITIESNo supervisory responsibilities.
QUALIFICATIONSBachelor’s degree in information technology or a related field or equivalent experience.
3-5 years of experience working in IT and quality assurance.
Experience working for a retail company preferred.
Self-Starter.
Strong organizational, leadership, and communication skills.
History of success in making change and achieving objectives.
Ability to work effectively in a team environment and facilitate positive interpersonal relations with coworkers.
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